Tier 1 Clinical IT Help Desk Technician

Piedmont Healthcare Inc.; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Piedmont Healthcare Inc. is seeking a Tier 1 Help Desk Specialist to provide phone-based support for clinical and technical questions from PHC workforce members. This role handles incident logging, analysis and resolution, and coordinates with higher service lines for complex issues.

The position requires a GED or higher, an Associate’s Degree in IT preferred, and at least one year of IS customer service or clinical application support experience. HDI SCA certification is a plus.

Qualifications

• GED or General Education Degree required.
• Associate’s Degree from a recognized college or university in an IT related field preferred.
• 1 year of experience in IS customer service or clinical application support/usage required.
• HDI-SCA - Help Desk Support Center Analyst Certification preferred.

Responsibilities

• Provides tier 1 phone support assisting with clinical and technical questions for PHC workforce members.
• Responsible for incident management including logging, analyzing, resolving, and follow up on application functional issues.
• Performs timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment.
• Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

Skills

Customer service

Incident management

Technical support

Education

GED

Associate’s Degree in IT

Tools

HDI-SCA Certification

Job description

Piedmont Healthcare Inc. is seeking a Tier 1 Help Desk Specialist to provide phone-based support for clinical and technical questions from PHC workforce members. This role handles incident logging, analysis and resolution, and coordinates with higher service lines for complex issues.

The position requires a GED or higher, an Associate’s Degree in IT preferred, and at least one year of IS customer service or clinical application support experience. HDI SCA certification is a plus.