Senior IS Service Center Tech - Epic & Clinical Apps

Piedmont; Atlanta (GA); On-site; USD 58,000 - 74,000; Full time

Job summary

Piedmont Healthcare seeks a dedicated IT Support Specialist to triage Tier 2 clinical calls at the IS Service Center and resolve issues to support quality patient care. The role requires Epic knowledge, care workflow familiarity, and the ability to train users on how to use the system effectively.

Ideal candidates will have 3+ years in healthcare IT, clinical application support experience, and Epic module credentialing; credentials preferred to enhance service delivery.

Qualifications

• 3 years of experience in a hospital or healthcare system environment with experience supporting, advising or teaching users regarding the proper use of healthcare applications.
• Strong knowledge of Epic and care workflows; ability to provide just-in-time training for users.

Responsibilities

• Triage of all Tier 2 clinical calls at the IS Service Center and resolve issues at the initial call when possible.
• Differentiate between software, hardware, and network issues and escalate to appropriate personnel.
• Utilize ticketing system to document issues and resolutions.
• Maintain and enhance knowledge of Epic and Piedmont clinical applications and contribute to knowledge resources.
• Identify trends and recommend targeted training opportunities.

Skills

Communication

Training others

Customer service

Education

H.S. Diploma or GED

Tools

Epic system

Ticketing system

Job description

Piedmont Healthcare seeks a dedicated IT Support Specialist to triage Tier 2 clinical calls at the IS Service Center and resolve issues to support quality patient care. The role requires Epic knowledge, care workflow familiarity, and the ability to train users on how to use the system effectively.

Ideal candidates will have 3+ years in healthcare IT, clinical application support experience, and Epic module credentialing; credentials preferred to enhance service delivery.