IT Help Desk Technician 2

Manley Deas Kochalski LLC; Ohio; On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative law firm is seeking a proactive Level 2 Help Desk Technician to provide essential support for internal teams. This role involves troubleshooting Windows-based virtual desktop environments, managing user accounts, and ensuring seamless user experiences. Join a collaborative team that values problem-solving and clear communication, while enjoying a comprehensive benefits package and opportunities for career growth. With a strong emphasis on work-life balance and community involvement, this position is perfect for someone who thrives in a supportive environment dedicated to excellence.

Benefits

Medical, dental, and vision insurance

Company-paid disability and life insurance

401(k) plan with employer contribution

Paid time off

Paid community volunteer time

Paid holidays

Casual dress code

Career development opportunities

Qualifications

• Experience in Windows environments and tools like Microsoft Azure Entra.
• Strong problem-solving skills with a proactive attitude.

Responsibilities

• Provide first-level support for technical issues via help desk tickets.
• Troubleshoot Windows-based virtual desktop infrastructure issues.

Skills

Windows environments

Microsoft Azure Entra

Active Directory

troubleshooting hardware/software issues

customer service

problem-solving

documentation

Tools

ticketing systems

Job description

Job Details

Job Location: MDK Columbus - COLUMBUS, OH

Position Type: Full Time

Salary Range: $27.00 - $32.00 Hourly

MDK, an innovative law firm, is seeking a proactive and reliable Level 2 Help Desk Technician to provide essential first-line support for our internal teams. This role is ideal for someone who enjoys solving problems, delivering excellent customer service, and ensuring our attorneys, staff, and business teams can work efficiently and securely. You will support our Windows-based virtual desktop environment (VDI), using tools like Microsoft Azure Entra and other modern systems. If you are organized, communicate clearly, and are passionate about providing a seamless user experience, we invite you to join our collaborative team.

Essential Duties and Responsibilities:

1. Provide first-level support for technical issues via help desk tickets or direct contact with internal customers.
2. Troubleshoot and resolve issues in Windows-based virtual desktop infrastructure (VDI), including connectivity and performance errors.
3. Support various customized software applications, including managing user accounts, onboarding new users, and setting up client system sites.
4. This is a fully in-office position, requiring regular onsite presence to collaborate with the team.
5. Manage identity and access tasks using Active Directory and Microsoft Azure Entra, including account provisioning and password resets.
6. Handle onboarding and offboarding, including workstation setup and user account creation.
7. Communicate technical issues clearly and empathetically to users, ensuring timely resolution.
8. Maintain accurate documentation of issues and solutions in the ticketing system and knowledge base.
9. Collaborate with team members and departments to identify and resolve recurring problems.
10. Support hardware lifecycle management, including imaging, deployment, and maintenance of IT equipment.
11. Provide remote support for employees, troubleshooting VPN, printers, Microsoft 365, and virtual desktops issues.
12. Uphold IT policies and security protocols.
13. Minimal travel may be required to support remote offices.

Requirements:

• A professional, patient, and precise approach to work
• A service-oriented mindset, viewing technical support as an opportunity to make others’ work easier
• Strong problem-solving skills, with a proactive attitude when faced with unknowns
• Calm under pressure, clear communication, and the ability to think ahead
• A compassionate helper who listens first, explains second, and never makes others feel small
• Technically sharp with experience in Windows environments and tools like Microsoft Azure Entra, Active Directory, and ticketing systems
• Skilled in account provisioning, supporting VDI or remote environments, and troubleshooting hardware/software issues
• Organized with a focus on documenting solutions for the benefit of the team
• A collaborative, humble, and dependable team player driven to improve

Schedule & Benefits:

Our team works Monday through Friday, during general business hours. MDK offers a comprehensive benefits package, including:

• An hourly wage of $27-$32/hour, depending on experience and qualifications. Annual compensation ranges from $56,160 to $66,560. Compensation considers relevant industry experience, education, and specific skills.
• Medical, dental, and vision insurance.
• Company-paid short-term and long-term disability, as well as life insurance.
• 401(k) plan with employer contribution.
• Paid time off.

Additional perks include:

• Paid community volunteer time.
• Paid holidays.
• Casual dress code.
• Opportunities for career development and advancement.

Join MDK: Pioneering Uncommon Paths to Success

At MDK, we combine legal expertise with innovative technology to provide comprehensive legal and professional services. Since 2002, we've expanded to include residential mortgage, timeshare default services, a national bankruptcy practice, and title and closing services, serving clients nationwide.

Our culture emphasizes support, well-being, and growth. Initiatives like our Culture Council and career development programs foster curiosity and collaboration. We promote work-life balance with flexible hybrid work arrangements and a Volunteer Time Off program.

MDK has been recognized as one of the Best Places to Work by Columbus Business First and awarded the Best Law Firm by US News and World Report. Join us to explore your potential and help us create uncommon paths to success.

Thank you for considering MDK as your next career step.

Click here to learn more about our benefits: MDK Benefits

Visit Attorneys & Professional Services | MDK (mdklegal.com) or find us on LinkedIn and Instagram.

MDK and its affiliates are Equal Opportunity Employers. We do not tolerate discrimination and are committed to providing reasonable accommodations to all applicants. We value fair wages and equal growth opportunities for everyone at MDK.