Field Service Technician

SW North America, Inc.; Oregon (IL); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled Service Technician to maintain and repair CNC milling machines. This role involves extensive domestic travel, providing essential support to clients in Oregon and nearby areas. You will install and commission custom-built machines, conduct thorough troubleshooting, and train customer personnel. Join a dynamic team where your expertise in mechanical and hydraulic systems will be valued, and enjoy a supportive environment with comprehensive benefits. If you're passionate about machinery and customer service, this opportunity is perfect for you.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• 5+ years of experience as a Service Technician with CNC machines.
• Knowledge of mechanical, hydraulic, and laser systems.

Responsibilities

• Install, commission, and service custom-built machines.
• Conduct root cause analysis and document findings.
• Provide timely field service for machines as needed.

Skills

Service Technician experience

CNC machine servicing

Mechanical systems knowledge

Hydraulic systems knowledge

PLC programming (Siemens Step 7)

English proficiency

Basic Windows and MS Office knowledge

German language skills

Job description

3 weeks ago Be among the first 25 applicants

About the Company

SW North America specializes in delivering demanding, work piece-specific manufacturing systems for the metalworking industry worldwide. Our key feature is our extensive range of 2- and 4-spindle horizontal machining centers.

About the Role

The Service Technician is responsible for maintenance, repair, service, and installation of CNC milling machining centers, as well as assisting customers with troubleshooting. The role requires 100% domestic travel, with candidates working from home and traveling frequently to clients in Oregon and surrounding areas.

Responsibilities

1. Install, commission, and service SW custom-built machines.
2. Demonstrate new machines at customer sites, including electrical and mechanical check-outs, setup, commissioning, tooling, operation, and programming as needed.
3. Conduct root cause analysis and document findings thoroughly.
4. Prepare and submit demonstration reports promptly according to project requirements.
5. Provide timely field service for SW machines as needed.
6. Diagnose and repair basic electrical, electronic, mechanical, or hydraulic issues during warranty.
7. Cross-train in mechanical, electrical, and electronic maintenance.
8. Assist customers with operational and programming issues during warranty.
9. Perform maintenance and assist customers post-warranty.
10. Train customer personnel and upgrade personal skills through training, seminars, and conferences.
11. Train customer staff in processing, tooling, operation, and servicing of SW machines.
12. Participate in on-call duties as required.
13. Perform other duties as assigned.

Required Skills

1. 5+ years of experience as a Service Technician, with experience servicing up to 4-axis CNC machines.
2. Knowledge of mechanical, hydraulic, and laser systems.
3. Experience with CNC equipment.
4. PLC programming skills, specifically Siemens Step 7.
5. Valid driver’s license.
6. English language proficiency (reading, writing, speaking).
7. Basic knowledge of Windows and MS Office.
8. German language skills are a plus but not required.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Manufacturing
• Industries: Machinery Manufacturing, Automation Machinery Manufacturing, Industrial Machinery Manufacturing

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Benefits & Perks

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

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