IT Technician II - Enterprise Support & Troubleshooting

Dona Ana County; Las Cruces (NM); On-site; USD 29,000 - 44,000; Full time

Job summary

Doña Ana County seeks an IT Support Technician to deliver high-quality resolutions and support for service requests. You will troubleshoot, repair, install, and maintain computers, networks, printers, and related equipment for a secure enterprise environment.

Responsibilities include assisting users, configuring accounts, and ensuring ITIL-aligned service levels. This role also involves documentation, training, and occasional on-call duties.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in a technical computer position.
• A+ or Network+ or other relevant certifications preferred.

Responsibilities

• Respond to service requests using the IT Ticketing System.
• Diagnose hardware and software issues; perform repairs or replacements.
• Configure users onto the county network and maintain service levels.
• Attend trainings and maintain department documentation.

Skills

IT support

Troubleshooting

Customer service

Education

High School Diploma

Tools

Ticketing system

Windows OS

Job description

Doña Ana County seeks an IT Support Technician to deliver high-quality resolutions and support for service requests. You will troubleshoot, repair, install, and maintain computers, networks, printers, and related equipment for a secure enterprise environment.

Responsibilities include assisting users, configuring accounts, and ensuring ITIL-aligned service levels. This role also involves documentation, training, and occasional on-call duties.