IT Help Desk Technician

Simplicity Group; Neptune City (NJ); On-site; USD 45,000 - 50,000; Full time

Job summary

Join a fast-growing financial holding company as an IT Help Desk Technician. This entry-level role involves supporting network infrastructure, troubleshooting hardware/software issues, and provides opportunities for professional growth in the Information Technology sector at Simplicity Group. Candidates should possess strong customer service skills and technical knowledge with a focus on network and server support.

Benefits

Annual bonus

Employee benefits (health, 401k, life insurance)

Paid Time Off

Free/Paid Parking

Qualifications

• Minimum 2-years experience required in IT support.
• Basic knowledge of Windows OS, Google Workspace, Microsoft Office.
• Ability to diagnose and fix computers.

Responsibilities

• Respond to internal customer’s IT needs via helpdesk ticket.
• Perform computer repairs and scheduled maintenance.
• Document customer network details in CRM system.

Skills

Customer service skills

Time management

Troubleshooting

Network principles

Education

High School diploma or GED

Associate’s Degree / IT Degree

Tools

VoIP systems

Windows Operating System

Google Workspace

Microsoft Office 365

Job description

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Department: Infrastructure & Technology

Position Title: IT Helpdesk Support Technician

Reports to: Director, Infrastructure

Job Description

Department: Infrastructure & Technology

Position Title: IT Helpdesk Support Technician

Reports to: Director, Infrastructure

Essential Job Function: This position is responsible for help desk support, supporting network equipment and network infrastructure, server and network administration/maintenance, troubleshooting of network equipment and infrastructure, support for staff with day-to-day computer and software issues as well as provisioning and deploying new network and computer equipment.

Candidate must have an understanding and working knowledge of network wiring, TCP/IP communication, Internet connectivity & routing, Windows Server and typical server applications, Windows workstation operating systems and typical Windows applications. VoIP equipment and software and IP camera equipment and software knowledge is a plus.

Primary Responsibilities:

• Respond to internal customer’s IT needs via helpdesk ticket or via phone request, quickly assess the technical support needed, and find a solution
• Perform basic computer repair services such as motherboard replacements, hard drive replacements, operating system reinstalls, virus removals, and ordinary computer troubleshooting and repair services
• Perform on-site and/or remote analysis, diagnosis and resolution of complex hardware/software problems for a variety of end users and recommend and implement corrective solutions
• Responding to client requests via phone or email for support of their network/server/workstation equipment
• Perform scheduled maintenance on client equipment
• Perform new installations of computer and network equipment
• Accurately document customer network and computer details in our CRM system
• Clearly and accurately communicate with customers
  
  

Qualifications:

• Ability to diagnose and fix computers
• Basic knowledge of all current releases of Windows Operating System, Google Workspace (GSuite), Microsoft Office 365 Applications
• Ability to perform Virus/Malware/Spyware detection and removal and be familiar with common removal software
• High School diploma or GED required; Associate’s Degree / IT Degree preferred
• Minimum 2-years experience required
• Experience providing help desk support to users via telephone/email/remotely
• Experience with mainstream router/switch and access points from vendors such as Cisco, SoinicWall, Ubiquiti, Netgear, Dlink,
• Working knowledge and a strong grasp of networking principles such as TCP/IP, DNS, Windows Networking, Network Printing, Internet Routing
• Experience with IP phones systems and or IP camera systems a plus
  
  

Core Competencies / Job Requirements:

• Be personable and possess strong customer service skills
• Proven multi-tasking ability, able to prioritize effectively
• Ability to manage time and work responsibly without supervision
• Must be available to work in the office M-F, 8:30 AM to 5:30 PM and be available for rotating on-call shifts on holidays and weekends
• this is an on-site/in-person position
• Will be overnight travel requirements
  
  

Compensation:

• Base: $45,000 - $50,000, based on experience
• Annual Bonus: 5% target
• Employee benefits (health, 401k, life, etc.)
• Paid Time Off
• Free / Paid Parking
  
  

Location: Wall Township, NJ preferred; can also sit in Summit, NJ, Phoenix, AZ, or Bloomington, MN

Company Description

Headquartered in Summit, New Jersey, Simplicity Financial Marketing Group Holdings (“Simplicity Group”) is a financial holding company in the independent financial services sector that specializes in the distribution of retirement and financial planning solutions. Simplicity Group and its wholly-owned Broker-Dealer, partners with insurance and investment professionals to help provide consumers with guaranteed income and life insurance products, wealth accumulation strategies, disability, and long-term care protection in support of a holistic financial strategy.

Through its vast distribution network of insurance, wealth, and institutional channels, Simplicity Group has assisted with the placement of more than $10 billion of insurance assets and has $10 billion of assets under management and advisement as of Q4 2024. Simplicity Group is a fast-growing business, focused on organic growth initiatives to help its distribution partners expand their businesses. Simplicity Group has over 1,100 employees and 70 operating subsidiaries. Simplicity Group is owned by two of the leading San Francisco-based financial and tech-enabled services private equity firms and by its operating Partners, who help drive the company’s day-to-day business.

For more information, please visit simplicitygroup.com.

Headquartered in Summit, New Jersey, Simplicity Financial Marketing Group Holdings (“Simplicity Group”) is a financial holding company in the independent financial services sector that specializes in the distribution of retirement and financial planning solutions. Simplicity Group and its wholly-owned Broker-Dealer, partners with insurance and investment professionals to help provide consumers with guaranteed income and life insurance products, wealth accumulation strategies, disability, and long-term care protection in support of a holistic financial strategy. Through its vast distribution network of insurance, wealth, and institutional channels, Simplicity Group has assisted with the placement of more than $10 billion of insurance assets and has $10 billion of assets under management and advisement as of Q4 2024. Simplicity Group is a fast-growing business, focused on organic growth initiatives to help its distribution partners expand their businesses. Simplicity Group has over 1,100 employees and 70 operating subsidiaries. Simplicity Group is owned by two of the leading San Francisco-based financial and tech-enabled services private equity firms and by its operating Partners, who help drive the company’s day-to-day business. For more information, please visit simplicitygroup.com.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance and Employee Benefit Funds

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