Application Support Engineer

Emergent Staffing

Minneapolis (MN)

On-site

USD 41,328 - 61,992

Full time

14 days+

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Benefits offered by this job

Free gym access

Nap pods

Wellness space

Job summary

A staffing agency in Minneapolis is seeking an Application Support Engineer for a contract role. You'll provide Level 2 IT support, manage incident response, and ensure seamless technology operations. Proficiency in Windows 11 and Office 365 administration is essential. The position offers competitive hourly pay and excellent office perks.

Qualifications

High proficiency in technical, communication, and troubleshooting skills.
Skilled in technical and business problem-solving.
Hands-on expertise with Windows 11 and Office 365 administration.

Responsibilities

Provide Level 2 support and lead response to escalated incidents.
Monitor and analyze incidents for timely resolution.
Collaborate with IT admins and SMEs for task assignments.

Skills

Technical proficiency

Communication skills

Troubleshooting expertise

Problem-solving skills

Organizational skills

Tools

Windows 11

Office 365

Intune

ConnectWise

Job description

This range is provided by Emergent Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $45.00/hr

This is a 3–4 month onsite contract role located in Downtown Minneapolis, MN. The schedule runs Monday -Thursday, 8:00 AM to 4:30 PM, Fridays are generally off unless coverage is needed. Applicants must be authorized to work in the U.S. without sponsorship.

Office Perks & Amenities: Enjoy a modern, skyway-connected facility with free gym access, nap pods, wellness space, bike storage with showers, light rail access, and an amenity lounge. Plus, community events and a full kitchen for your convenience!

Overview

This role centers on providing advanced Level 2 IT support, resolving complex application issues, and collaborating with staff and vendors to ensure seamless technology operations. You\'ll lead incident response, manage documentation and service quality, and support both cloud-based and locally installed applications with a focus on continuous improvement and user satisfaction.

Responsibilities

Provide Level 2 support and lead response to escalated incidents from Level 1 Service Desk
Monitor and analyze incidents for timely resolution based on urgency and impact
Collaborate with IT admins and SMEs for task assignment and delivery optimization
Maintain and enhance Service Desk documentation for continuous improvement
Manage Application and Problem Management by documenting and resolving issues
Interface with application vendors for root cause analysis and complex issue resolution
Supervise Managed Service Provider for prioritizing deployments, updates, and patches
Oversee SLA compliance and ensure service quality
Administer locally installed and cloud-based applications, including iManage Work 10
Resolve formatting, cleanup, conversion, and redline issues in document processing applications
Support, provision, and deploy Windows 11 laptops
Provide backup support for training and hardware teams
Serve as the primary liaison between end users and software vendors
Collaborate with legal staff (attorneys, legal assistants, paralegals) to ensure smooth application support
Maintain a professional on-site presence four days per week; Fridays are generally off unless coverage is needed.

Qualifications

High proficiency in technical, communication, and troubleshooting skills
Skilled in technical and business problem-solving
Hands-on expertise with Windows 11, Office 365 administration, and Intune
Familiarity with ticketing systems (preferably ConnectWise) and escalation workflows
Strong organizational, interpersonal, and empathetic communication skills
Independent work ethic with effective team collaboration
Proven experience in application support and user assistance
Resilience under pressure and strong multitasking abilities

Preferred Skills

Extensive experience with Office 365, Microsoft Teams, and legal-industry applications
Familiarity with Document Management Systems (bonus: iManage, Litera, BigHand, BEC)
Understanding of Microsoft 365 Administration, including tenant and security management
Skilled in IT service management and application deployment tools (e.g., Intune)
Prior work in a law firm or legal support environment
Comfort navigating a collaborative, fast-paced team culture

Our Vetting Process

At Emergent Staffing, we work hard to find the software engineers who are the right fit for our clients. Here are the steps of our vetting process for this position: