Technical Support Engineer - Thursday - Sunday: 8am-5pm or Monday - Friday: 1130pm-730am - 100%[...]

Jobs via Dice; Los Angeles (CA); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a detail-oriented Technical Support Engineer to provide after-hours support for various IT tasks. This remote position involves troubleshooting and incident management across multiple environments. The ideal candidate will have experience in user management systems and demonstrate strong communication skills.

Qualifications

• 2 to 4 years of IT support or junior system administration experience.
• Familiarity with IAM concepts and authentication protocols.
• Previous experience in after-hours / on-call support role.

Responsibilities

• Respond to and resolve after-hours service tickets.
• Conduct basic troubleshooting of Windows-based systems.
• Document procedures, known issues, and resolutions in the IT knowledge base.

Skills

User management

Troubleshooting

Active Directory

Access management

Communication

Tools

Jira

Confluence

NagiosXI

Dynatrace

Avamar

Job description

Technical Support Engineer - Thursday - Sunday: 8am-5pm or Monday - Friday: 1130pm-730am - 100% remote live in the local area

Join to apply for the Technical Support Engineer - Thursday - Sunday: 8am-5pm or Monday - Friday: 1130pm-730am - 100% remote live in the local area role at Jobs via Dice

Technical Support Engineer - Thursday - Sunday: 8am-5pm or Monday - Friday: 1130pm-730am - 100% remote live in the local area

Join to apply for the Technical Support Engineer - Thursday - Sunday: 8am-5pm or Monday - Friday: 1130pm-730am - 100% remote live in the local area role at Jobs via Dice

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Tech Support Engineer,

We are seeking a detail-oriented and proactive After-Hours IT Technical Support Engineer to join our operations team in a hybrid Tier 1/2 support capacity. As part of a broader operations team, you ll work alongside dedicated professionals to ensure operational readiness, availability, and stability, of multiple environments across the US.

This role provides critical after-hours support across access management, incident response, and collaboration with monitoring teams, higher-tier and cross-functional IT teams.

The ideal candidate brings foundational sysadmin experience, solid troubleshooting skills, and familiarity with modern identity and access management systems including Windows Active Directory, Microsoft Entra ID (Azure AD), Exchange, Office 365, and additional enterprise applications including Microsoft SQL and Oracle.

Key Responsibilities:

Respond to and resolve after-hours service tickets related to:

• User access issues (password resets, account unlocks, group assignments)
• Mailbox and distribution list management (Exchange, Office365)
• Entra ID (Azure AD) role and licensing assignments
  
  

Perform basic troubleshooting of Windows-based systems and SaaS authentication issues

Conduct route Windows system administration:

• Active Directory, DHCP, DNS
• User permissions and file share access
• Print services
  
  

Provision, modify, and de-provision user accounts across:

• Windows Active Directory
• Entra ID / Azure AD
• Microsoft Exchange / Office365
• Custom/internal business applications as documented
  
  

Diagnose and resolve low-level network issues:

• IP conflicts
• DNS failures
• vLAN misconfigurations
  
  

Perform initial triage of database alerts:

• Acknowledge and escalate alerts from monitoring tools
• Run pre-approved scripts
• Review database health dashboards
  
  

Serve as the central point of contact for after-hours incident management

Collaborate with Tier 2/3 staff or application support teams for complex issues and resolution

Document procedures, known issues, and resolutions in the IT knowledge base

Ensure compliance with identity lifecycle and change control processes

Required Skills and Experience:

2 to 4 years of IT support or junior system administration experience

Proficiency of user management in:

• Windows Active Directory
• Microsoft Entra ID (Azure AD)
• Microsoft Exchange and Office 365
  
  

Familiarity of sysadmin tools and ticketing including:

• Jira and Confluence
• ManageEngine
  
  

Familiarity with monitoring tools including:

• NagiosXI
• Dynatrace
• Cohesity
• Avamar
  
  

Understanding of basic access control principles and IAM concepts

Working knowledge of authentication protocols (e.g., SSO, MFA)

Previous experience in an after-hours / on-call support role

Key Attributes:

Excellent communication and escalation judgement

Ability to work independently with minimal supervision

Excellent documentation and time management skills

High attention to detail and a service-oriented mindset

Work Schedule:

May include weekend and holiday coverage as required

This is a remote position; preference given to candidates located in Southern California

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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