Contract Systems & Support Analyst

- Peachtree Corners; Peachtree Corners (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Weekly/bi-weekly pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical, dental, vision benefits

Flexible spending accounts

Life insurance

Disability insurance

Wellness programs

Employee referrals

Job summary

SRS Distribution Inc. in Peachtree Corners, GA is seeking a Contract Systems & Support Analyst for a 3‑month assignment to drive IT initiatives and support operations.

You will manage site IT equipment, administer Active Directory, support phone systems, email, and Office apps, and ensure SLA delivery and regulatory compliance while collaborating with trainers and business leaders. The role emphasizes hands-on support, documentation, and tier‑1 leadership to improve service quality and cost

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 5+ years of experience with Windows OS.
• 5+ years in a support or helpdesk role.
• Strong networking and technical knowledge for business impact.
• Valid driver’s license required.

Responsibilities

• Manage all personnel and Site IT equipment and software.
• Provide Phone System Support (Zoom, Teams).
• Perform Troubleshooting (Windows 10/11).
• Remote Site Monitoring (Meraki).
• Support Printers, Copiers, Scanners, Card readers.
• Administer Active Directory users and computers.
• Provide E-Mail Support (Exchange Admin Center).
• Support Microsoft Office apps (Outlook, OneDrive, SharePoint).
• Create Knowledge Base articles and documentation.
• Implement Tier 1 Support/Help Desk best practices.
• Ensure SLAs and monitor IT system performance.
• Compliance with laws and company policies.
• Support company-wide technology training for new hires.
• Maintain reliable attendance and punctuality.

Skills

Networking knowledge

Windows OS

Help desk experience

Education

Bachelor’s Degree in Computer Science or related field or equivalent work experience

Tools

Jira

ServiceNow

AutoTask

Active Directory

Job description

Job Purpose:

This is a 3-month contract position. The Contract Systems & Support Analyst will participate and execute the vision of the IT and Business Leadership around information technology initiatives that align with the business goals of company. The Systems and Support Analyst participates in the implementation of the corporate support strategy; both in house and hosted/offsite facilities. This role will support holistic operations to improve cost effectiveness, service quality, and mission development. This individual will participate in all aspects of information technology and systems.

Job Duties and Responsibilities:

Manage all personnel and Site IT equipment and software which includes, but is not limited to

Phone System Support (Zoom, Teams)

Troubleshooting (Windows 10,11)

Remote Site Monitoring (Meraki)

Printers and Copiers (Vendor Support)

Scanners and Card readers (---)

Account Administration (Active Directory Users and Computers)

E-Mail Support (Exchange Admin Center)

Microsoft Office (Outlook, OneDrive, SharePoint)

Documentation (Build out Knowledge Base Articles)

Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.

Ensure IT system operation adheres to applicable laws and regulations.

Partner with Technology trainers in companywide technology training to include new hire and position specific training along with product, software and other training needs.

Monitor and continually improve customer service levels provided to all internal customers, and external customers as requirements dictate.

Comply with all company policies and procedures.

Maintains regular, punctual and reliable physical attendance.

All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

Qualifications:

Bachelor’s Degree in Computer Science or related field or equivalent work experience

5 years or more experience with Windows OS

5 years or more experience in a support or helpdesk position.

Solid networking and technical knowledge to enable the incumbent to understand and communicate the impact that technology has on the business environment

Possess a valid driver’s license

Possess a satisfactory driving record as determined by Company Driver Policies

Travel Requirement:

25% travel to branches and other operating companies requiring some overnight stay, travel to industry related conferences and training requiring some extended stay

Other:

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions.

Job Location:

- Peachtree Corners6675 Jones Mill Ct Peachtree Corners, GA 30092

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

Job Purpose:

This is a 3-month contract position. The Contract Systems & Support Analyst will participate and execute the vision of the IT and Business Leadership around information technology initiatives that align with the business goals of company. The Systems and Support Analyst participates in the implementation of the corporate support strategy; both in house and hosted/offsite facilities. This role will support holistic operations to improve cost effectiveness, service quality, and mission development. This individual will participate in all aspects of information technology and systems.

Job Duties and Responsibilities:

• Manage all personnel and Site IT equipment and software which includes, but is not limited to

• Phone System Support (Zoom, Teams)

• Ticket Management (Jira, Servicenow, AutoTask, etc)

• Troubleshooting (Windows 10,11)

• Remote Site Monitoring (Meraki)

• Printers and Copiers (Vendor Support)

• Scanners and Card readers (---)

• Account Administration (Active Directory Users and Computers)

• Application Support (Adobe, VPN)

• E-Mail Support (Exchange Admin Center)

• Microsoft Office (Outlook, OneDrive, SharePoint)

• Documentation (Build out Knowledge Base Articles)

• Implement Tier 1 Support Team/Help Desk best practices.

• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.

• Ensure IT system operation adheres to applicable laws and regulations.

• Partner with Technology trainers in companywide technology training to include new hire and position specific training along with product, software and other training needs.

• Monitor and continually improve customer service levels provided to all internal customers, and external customers as requirements dictate.

• Comply with all company policies and procedures.

• Maintains regular, punctual and reliable physical attendance.

All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

Qualifications:

• Bachelor’s Degree in Computer Science or related field or equivalent work experience

• 5 years or more experience with Windows OS

• 5 years or more experience in a support or helpdesk position.

• Solid networking and technical knowledge to enable the incumbent to understand and communicate the impact that technology has on the business environment

• Possess a valid driver’s license

• Possess a satisfactory driving record as determined by Company Driver Policies

Travel Requirement:

• 25% travel to branches and other operating companies requiring some overnight stay, travel to industry related conferences and training requiring some extended stay

Other:

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions.

Job Location:

- Peachtree Corners6675 Jones Mill Ct Peachtree Corners, GA 30092

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

Benefits

• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Program
• Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave, Adoption Assistance Program
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Mental, Physical and Emotional Well-Being Programs for Employees and Families
• Wellness Program and Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program