IT Help Desk Technician

Mid-Atlantic Finance Company; Clearwater (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay (Friday)

Job summary

Mid-Atlantic Finance Company in Clearwater, FL is hiring an IT Help Desk Technician to support end-users, troubleshoot desktop and network issues, and maintain IT systems.

The role requires knowledge of Windows 11, Office 365, Windows Server, Active Directory, DNS/DHCP/WINS, and TCP/IP; starting pay is $17/hour with benefits including medical/dental/vision, 401k, PTO, and growth opportunities.

Qualifications

• Experience in workstation support, network setup, performance monitoring, and system maintenance.
• IT certifications are strongly encouraged.
• Starting pay is $17.00 per hour.

Responsibilities

• Maintain continual network stability, security and reliability of LAN/WAN hardware, software, and telecom equipment.
• Respond to and resolve end-user requests for assistance with phone systems, desktops, thin clients, printers, network access, and software applications.
• Assist with network configurations, software support, server upgrades, data migrations, email needs, and moves.
• Perform OS optimization, apply patches, and troubleshoot devices, diagnosing problems and providing resolutions.
• Serve as the first contact with customers needing technical assistance via phone or helpdesk tickets.
• Troubleshoot, diagnose, and resolve hardware and software issues.
• Provide feedback on processes and suggest improvements; maintain documentation and service catalogs.

Skills

Windows 11

Microsoft Office 365

Windows Server

Active Directory

DNS

DHCP

TCP/IP

Problem-solving

Tools

GPO

WINS

Job description

Now Hiring - IT Help Desk Technician

$500 signing Bonus!

Monday - Friday, rotating Saturday Shift (4 hours), OT as needed

Location - Onsite in our Clearwater, FL Corporate Headquarters

Overview:

Provide excellent customer service to end-users, must be very well organized and able to work independently and with others in a team environment to resolve issues in an effective and timely manner.

Experience in workstation support, network set up, performance monitoring, and system maintenance is preferred. Limited experience is accepted, but IT Certifications are strongly encouraged. Starting pay is $17.00 per hour.

What You'll Get:

• Weekly pay, Friday
• Medical, Dental, Vision insurance
• Employer paid Life Insurance
• 401k with Employer Match
• Accrue PTO from date of hire
• Advancement opportunities - we promote from within
• Referral Bonus

What You'll Do:

• Ensure continual network stability, security and reliability by maintaining the local and wide area network hardware, software, and telecommunications equipment.
• Respond to and resolve end user requests for assistance concerning their phone systems, desktop problems, thin client support, printer's and access to the network, and the operation of various software applications.
• Assist with network configurations, software support, server upgrades, data migrations, email needs, departmental moves and general network administration duties.
• Perform optimization of personal computer operating system; apply OS patches, troubleshoot communication devices including diagnosing problems and providing resolutions.
• Serve as the first contact with customers who need technical assistance via the phone or helpdesk ticket system.
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Hands on experience with diagnosing and resolving basic technical issues
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

What You'll Need:

• In depth knowledge/set up of Windows 11, Microsoft Office 365
• In depth knowledge of Windows Server
• Understanding of Active Directory concepts and services (DNS, printing, DCHP, DFS, and GPO)
• Familiar with troubleshooting DNS, WINS, DCHP, and TCP/IP

Mid-Atlantic Finance conducts pre-employment background and prior employment verification once an offer of employment is extended.

Who We Are:

Founded in 1989, Mid-Atlantic Finance has become the premier non-prime auto finance source in the automotive industry. Contributing to our continued success is the focus on technology, and our nearly 200 team members who provide world class service to our clients, customers and partners nationwide.