IT Help Desk Technician

NAUGHTY DOG, LLC; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Helpdesk Technician to support its IT team. This role involves building custom PCs, troubleshooting hardware and software issues, and providing exceptional customer service. The ideal candidate will thrive in a collaborative environment, eager to learn from industry experts while tackling new challenges. Join this innovative firm and contribute to its growth by ensuring seamless technical support for users. If you have a passion for technology and a knack for problem-solving, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in building and repairing custom high-end PCs.
• Strong customer service skills and ability to troubleshoot issues.

Responsibilities

• Build custom PC workstations and support local and remote users.
• Document solutions and manage IT hardware inventory.

Skills

PC Building

Customer Service

Troubleshooting

Windows 10/11

Microsoft Office 365

Tools

JIRA

Confluence

Slack

Perforce

Zendesk

Adobe Suite

EzOffice Inventory

Miro

Job description

This position is for temporary engagement through our staffing partner DZConneX. Candidates must be authorized to work in the United States for this position.

This role will be based fully on-site in Santa Monica, CA.

About Naughty Dog

Naughty Dog is seeking a Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have experience assembling/repairing custom high-end PCs, technical hardware/software knowledge, exceptional customer service skills, and the ability to collaborate well in a team environment. A strong passion for building PCs, customer service, problem-solving, and supporting cutting-edge hardware and software solutions is essential. If you're interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog’s growth, we would love to hear from you.

Responsibilities:

1. Build custom PC workstations on-site regularly.
2. Serve as the first point of contact for hardware and software issues.
3. Perform remote and local troubleshooting and diagnostics.
4. Install, modify, and repair computer hardware, software, and peripherals.
5. Assist with equipment setup and deployment for local and remote users.
6. Follow up with users to resolve issues.
7. Document instructions and solutions.
8. Escalate unresolved issues appropriately.
9. Manage IT hardware inventory.
10. Handle shipping and receiving of IT hardware.
11. Coordinate movement of user equipment and servers within the office.
12. Perform additional duties as needed.

Required Skills:

1. Proficiency in building PCs and working with hardware.
2. Excellent customer service and communication skills.
3. Strong troubleshooting abilities.
4. Solid understanding of Windows 10/11.
5. Proficiency in Microsoft Office 365 applications.

Bonus Skills:

1. Experience with Windows 11 and Ubuntu.
2. Knowledge of Python, SQL, PowerShell, Bash.
3. Familiarity with JIRA, Confluence, Slack, Perforce, Zendesk, Adobe Suite, EzOffice Inventory, Miro.
4. Scripting and automation skills.
5. Knowledge of A/V systems and live streaming hardware/software.
6. Experience with Sony PlayStation hardware and peripherals.

Additional Information:

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Our pay ranges consider market data, location, and individual experience. This role offers benefits including medical, dental, and vision. Click here to learn more.

The estimated hourly pay range for this role is provided below.