Information Technology Help Desk Technician

Compunnel Inc.; California (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Information Technology Help Desk Technician to provide essential support for users facing challenges with clinical application software and various computer technologies. This entry-level role involves acting as the primary contact for IT issues, responding to user requests, and diagnosing problems efficiently. The ideal candidate will thrive in a fast-paced environment, handling multiple tickets daily while ensuring top-notch customer service. Join a dedicated team that operates 24/7, offering you the chance to make a significant impact in the realm of IT support.

Qualifications

• 3+ years of IT experience, with 2 years in Service Desk Support.
• Experience handling 30+ tickets daily in a call center environment.

Responsibilities

• Act as the primary contact for IT-related issues.
• Diagnose, resolve, and follow up on support issues.

Skills

IT Support

Customer Service

Problem Solving

Technical Troubleshooting

Education

High School Diploma

Associate’s Degree in a related field

Job description

Information Technology Help Desk Technician

Support role for users experiencing issues with clinical application software, operating systems, productivity software, network, Wi-Fi, and other computer technologies.

Responsibilities

1. Act as the primary contact for IT-related issues.
2. Respond to and prioritize user requests via phone, email, or in person.
3. Diagnose, resolve, and follow up on support issues; escalate complex problems.

Minimum Qualifications

• High School Diploma (required)
• Associate’s Degree in a related field (preferred)
• At least 3 years of IT experience and 2 years in Service Desk Support
• Experience handling 30+ tickets daily in a call center environment

Additional Information

Must be available to work any shift, including morning, mid, or night shifts, as part of a 24/7 service desk.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative and Customer Service
• Industry: Telephone Call Centers