IT Help Desk Technician New United States, Santa Monica, CA

PlayStation; California (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic and innovative team as an IT Helpdesk Technician at a global leader in entertainment. This role offers the chance to support cutting-edge technology and work with talented professionals in a collaborative environment. You will be the first point of contact for technical support, assisting local and remote users with hardware and software issues. If you have a passion for technology, exceptional customer service skills, and enjoy problem-solving, this is the perfect opportunity for you to grow and make an impact in an exciting industry.

Qualifications

• Experience in assembling and repairing custom high-end PCs.
• Strong customer service and technical support skills.

Responsibilities

• Build custom PC workstations and provide technical support.
• Troubleshoot hardware and software issues for users.

Skills

Building PCs

Customer Service

Troubleshooting

Communication Skills

Microsoft Windows 10/11

Tools

Microsoft Office 365

JIRA

Confluence

Slack

Perforce

Zendesk

Adobe Suite

EzOffice Inventory

Miro

Job description

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Title: IT Helpdesk Technician

• This position is for temporary engagement through our staffing partner DZConneX.
• Candidates must be authorized to work in the United States for this position.
• This role will be based fully on-site in Santa Monica, CA.

Naughty Dog is seeking a Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have previous experience assembling/repairing custom high end PCs, technical hardware/software knowledge, exceptional customer service skills, and will be able to collaborate well in a team environment. The candidate would also have a strong passion for building PCs, customer service, problem solving, and supporting cutting edge hardware and software solutions. If you are interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog’s growth and development, we would love to hear from you.

What will you do:

• Build custom PC workstations on-site on a regular basis
• Serve as first point of contact for hardware and software technical issues
• Perform remote and local troubleshooting and diagnostics
• Install, modify, and repair computer hardware, software, and peripherals for users
• Assist with equipment setup and deployment to local and remote users
• Follow up with users and see problems through to resolution
• Document instructions and resolutions
• Properly escalate unresolved queries to the next level of support
• Organization and inventory of IT hardware
• Shipping and receiving IT hardware
• Movement of user equipment and or servers throughout the office
• Additional responsibilities may be assigned as needed

What skills will you use:

• Proficiency building PCs and working with PC hardware
• Strong client-facing customer service and communication skills
• Strong troubleshooting skills
• Strong understanding of the Microsoft Windows 10/11 operating systems
• Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Microsoft Teams, and Outlook

Bonus Skills:

• Operating Systems: Windows 11, Ubuntu
• Languages: Python, SQL, PowerShell, Bash
• Software: JIRA, Confluence, Slack, Perforce, Zendesk, Adobe Suite, EzOffice Inventory, Miro
• Scripting and automation
• Familiar with A/V systems
• Familiar with live streaming hardware and software
• Familiar with Sony PlayStation hardware and peripherals

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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