IT Help Desk Tech I — Hybrid Support & Learning

Pet Food Express; Concord (NH); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Grow with us: career paths

Pet Friendly Workplace

Health & wellness benefits

401k with employer match

Employee referral bonuses

Paid time off

Job summary

Pet Food Express is seeking an entry-level IT Help Desk Level 1 Technician to support users across stores, warehouse and corporate offices. Reporting to the Service Desk Supervisor, the IT Help Desk Level 1 Technician is an entry-level role that works with our stores, warehouse, and corporate office to support users, resolve IT issues and work on IT projects and goals.

This role works both remotely and in person, depending on the location being supported.

Qualifications

• Patient, professional and effective customer service to users with varying technical knowledge.
• Clear verbal and written communication and a collaborative, solutions-oriented approach.
• Ability to learn new technologies and follow established security and data-handling procedures.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance.
• Evaluate, document and adopt new systems and processes to improve IT operations.
• Troubleshoot, triage and escalate issues for devices, software, and network connectivity.
• Provision and deprovision user accounts including Active Directory and M365.
• Image, configure and install IT systems at corporate, store and remote locations.
• Create and maintain requests, incidents and process documentation.

Skills

Customer service

Problem solving

Team player

Education

Associate’s degree in technical field

Tools

Active Directory

Microsoft Entra ID

Microsoft 365 Admin Centers

Ticketing system

Job description

Pet Food Express is seeking an entry-level IT Help Desk Level 1 Technician to support users across stores, warehouse and corporate offices. Reporting to the Service Desk Supervisor, the IT Help Desk Level 1 Technician is an entry-level role that works with our stores, warehouse, and corporate office to support users, resolve IT issues and work on IT projects and goals.

This role works both remotely and in person, depending on the location being supported.