Desktop Support Technician

ConsultNet Technology Services and Solutions; Agoura Hills (CA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

ConsultNet Technology Services and Solutions is seeking an IT Support Technician in Calabasas, CA for a hybrid role (in-office 3+ days/week). The position provides 1st and 2nd tier support for multiple company locations and reports to the Sr.

Infrastructure Service Delivery Manager. You will perform hands-on software/hardware installation, remote fixes, and preventive maintenance, while documenting procedures and configuring new user accounts and workstations.

Qualifications

• Some technical college or IT certifications required.
• Minimum 2 years of Active Directory and group policy experience.
• Minimum 2 years of Windows 7/10 in a service desk role.
• 2+ years of IT service/help desk experience.
• 2+ years of MS Office tools experience and troubleshooting.
• Experience with basic networking principles.
• Knowledge of basic hardware: desktops, laptops, printers and POS terminals.

Responsibilities

• Provide 1st and 2nd tier technical support for company locations.
• Install/upgrade software and hardware, configure systems and applications.
• Perform remote fixes and on-site hands‑on fixes as needed.
• Perform preventative maintenance on workstations, laptops, printers, and peripherals.
• Set up new user domain accounts, email accounts, and group memberships; image/configure new workstations.
• Enter troubleshooting steps into the knowledge base for future use.

Skills

Active Directory & Group Policy

Windows 7/10 support

IT service/help desk

MS Office troubleshooting

Basic networking

Hardware knowledge (desktops, laptops,

Education

Technical college or IT certifications (A+/Network+/HDI/MCSE)

Tools

Ivante Service Manager

LANDesk

POS systems (PosiTouch, QSR)

Job description

Calabasas, CA- Hybrid (min 3 days week in office)

Contract to Hire

Immediate hire for an IT Support Technician that will provide 1st and 2nd tier technical support for company locations. Reporting to the Sr. Infrastructure Service Delivery Manager, you will work to ensure business-supporting systems are optimized. Perform hands‑on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications. Perform hands‑off fixes (via telephone and with/without remote management tools), including installing and upgrading software, installing hardware, and configuring systems and applications. Perform preventative maintenance, including checking and cleaning of workstations, laptops, printers and peripherals. Coordinate warranty repair with approved vendors/partners. Setup new user domain accounts, e‑mail accounts/mailboxes and group membership; image and configure new user workstations and laptops. Enter troubleshooting steps and instructions into the solutions database for future use.

Requirements:

• Some technical college OR Certifications (A+, Network+, HDI, MCSE)
• Minimum 2 years of experience with Active Directory and group policy
• Minimum of 2 years of experience with Windows 7 & 10 in a service desk role
• 2+ years of experience on an IT Service/Help desk
• 2+ years of MS Office Tools experience and troubleshooting skills (e.g. Excel)
• Experience with basic networking principle
• Knowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, printers and Point of Sale terminals.

Bonus Skills:

• Experience with CRM tool (e.g. Ivante Service Manager, Heat)
• A+, Network +, HDI, MCSE training and designations
• Experience with Point of Sale and Restaurant Applications (e.g. PosiTouch, QSR)
• Experience with a systems lifecycle management tool (e.g. LANDesk)
• Knowledge of basic scripting including PowerShell, VB Script and DOS batch files