IT Help Desk Support Tech

Noble-Community-Clinics; Sheboygan (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

20 days PTO

8 paid holidays

Medical, Dental, Vision Insurance

401(k) with match

Company-paid life and disability保险

Job summary

Noble Community Clinics is seeking an IT Help Desk Support Tech to join our team in Sheboygan, WI. This on-site role supports employees across our healthcare organization, handling hardware/software issues, tickets, and onboarding.

The ideal candidate enjoys solving problems, communicates clearly, and balances priorities in a fast-paced environment. Healthcare IT exposure and EPIC/Dentrix experience are a plus. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience supporting HP/Windows environments and troubleshooting hardware/software.
• Working knowledge of Microsoft Office 365 or similar software.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational and time-management skills.

Responsibilities

• Serve as the first point of contact for IT support requests via help desk, phone, email, and other channels.
• Triage, prioritize, document, and resolve technical support tickets.
• Provide remote and on-site support at clinic locations as needed.
• Create and manage user accounts and onboarding for new hires (email, phones, EPIC, Dentrix, etc.).
• Assist with IT asset management, inventory, and knowledge base articles.

Skills

Analytical thinking

Troubleshooting

Time management

Communication

Education

High school diploma or equivalent

Associate degree in Computer Science or Information Systems

Tools

Microsoft Office 365

EPIC

Dentrix

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Support Tech

Full Time Sheboygan, WI, US

Help Desk Technician (On-Site)

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Noble Community Clinics is seeking a Help Desk Technician to join our IT team and provide responsive, hands‑on technical support to employees across our healthcare organization.

In this role, you will serve as a key point of contact for end users, helping troubleshoot hardware and software issues, manage support tickets, set up equipment and user accounts, and provide technical assistance across our clinic locations. The ideal candidate is a patient, solutions‑oriented problem solver who enjoys helping people and can effectively balance multiple priorities in a fast-paced environment.

What You'll Do

Help Desk Support

• Serve as the first point of contact for IT support requests received through the help desk, telephone, email, and other support channels.
• Triage, prioritize, document, and resolve technical support tickets.
• Maintain detailed and accurate technical notes and elevate issues to the appropriate IT resources when needed.
• Provide remote and phone support to employees working at satellite locations.
• Provide on‑site, hands‑on technical support at clinic locations as needed.

Technical Support & Troubleshooting

• Troubleshoot and provide support for computers, phones, mobile devices, printers, scanners, copiers, webcams, audiovisual equipment, dental sensors, and other IT peripherals.
• Install, configure, image, maintain, and deploy desktops, laptops, printers, and other technology equipment.
• Support OCHIN workstations and printers.
• Assist with workstation, equipment, and office moves.
• Diagnose hardware and software problems and identify effective solutions.

User Accounts & Onboarding

• Create and manage user accounts for new hires, including access related to email, phones, EPIC, Dentrix, and other systems.
• Assist with account changes and terminations.
• Support new employee onboarding and provide hands‑on technology assistance during orientation and training.
• Help employees become comfortable and productive with the technology they use in their daily work.

IT Assets & Inventory

• Assist with IT asset management and equipment inventory.
• Help with shipping, receiving, equipment deployment, and ordering IT supplies and equipment as needed.
• Assist with developing and maintaining IT knowledge base articles and resources.
• Participate in cross‑training and knowledge‑sharing to expand technical expertise and reduce unnecessary escalations.
• Identify opportunities to improve IT support processes and help implement solutions.

What We're Looking For

Required:

• High school diploma or equivalent.
• At least one year of experience supporting HP/Windows environments, troubleshooting hardware and software, and performing software maintenance.
• Working knowledge of Microsoft Office 365 or similar software.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent organizational and time‑management skills with strong attention to detail.

Preferred:

• Associate degree in Computer Science, Information Systems, or a related field.
• Equivalent education and relevant work experience may be considered.
• Experience providing IT support in a healthcare environment.
• Experience with EPIC, Dentrix, or other healthcare information systems.
• A hands‑on, customer‑focused approach to providing technical support.
• Understanding of business processes and how technology supports day‑to‑day operations.

What You'll Bring

We're looking for someone who:

• Enjoys helping people solve technology problems.
• Approaches challenges with a calm, solutions‑focused mindset.
• Can communicate technical information in a clear and approachable way.
• Takes ownership of issues and follows through to resolution.
• Is comfortable working with people who have varying levels of technical knowledge.
• Demonstrates integrity, professionalism, and respect for confidentiality.
• Is adaptable and comfortable responding to changing priorities.

Benefits That Support You

• Mission‑driven culture focused on patient care and community impact
• Competitive compensation and benefits, including:
  • 20 days PTO (accrual begins day one)
  • 8 paid holidays
  • Medical, Dental, & Vision Insurance
  • 401(k) with up to 5% company match
  • Company‑paid life and disability insurance

Why Join Noble Community Clinics?

At Noble, technology plays an important role in helping our teams provide excellent care to the communities we serve. As a Help Desk Technician, you'll have the opportunity to make a direct impact by ensuring our employees have the technology, tools, and support they need to do their jobs effectively.

You'll work alongside a collaborative team, support a variety of technology across multiple healthcare locations, and have opportunities to expand your technical knowledge through cross‑training and hands‑on experience.

Noble Community Clinics is an Equal Opportunity Employer.