Healthcare IT Help Desk Technician — On-site & Remote Support

Noble Community Clinics; Sheboygan (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Life and disability insurance

Paid time off

Job summary

Noble Community Clinics is seeking a Help Desk Technician to join our IT team in Sheboygan, WI. You will provide responsive support to employees across our healthcare organization, troubleshooting hardware and software, handling tickets, and assisting with account setup.

This role requires strong customer service, good communication, and the ability to balance multiple priorities in a fast-paced clinic environment. Prior healthcare IT experience is a plus.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience supporting HP/Windows environments.
• Working knowledge of Microsoft Office 365 or similar software.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational and time-management skills with strong attention to detail.

Responsibilities

• Serve as the first point of contact for IT support requests via help desk, telephone, email, and other channels.
• Triage, prioritize, document, and resolve technical support tickets.
• Maintain detailed and accurate technical notes and escalate issues when needed.
• Provide remote and phone support to employees at satellite locations.
• Provide on-site, hands-on technical support at clinic locations as needed.
• Create and manage user accounts for new hires; assist with onboarding.

Skills

Troubleshooting

Customer service

Communication

Analytical thinking

Time management

Education

High school diploma or equivalent

Associate degree in CS/IS or related field

Tools

Microsoft Office 365

EPIC

Dentrix

Job description

Noble Community Clinics is seeking a Help Desk Technician to join our IT team in Sheboygan, WI. You will provide responsive support to employees across our healthcare organization, troubleshooting hardware and software, handling tickets, and assisting with account setup.

This role requires strong customer service, good communication, and the ability to balance multiple priorities in a fast-paced clinic environment. Prior healthcare IT experience is a plus.