IT Help Desk Support Tech

Noble Community Clinics; Sheboygan (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Life and disability insurance

Paid time off

Job summary

Noble Community Clinics is seeking a Help Desk Technician to join our IT team in Sheboygan, WI. You will provide responsive support to employees across our healthcare organization, troubleshooting hardware and software, handling tickets, and assisting with account setup.

This role requires strong customer service, good communication, and the ability to balance multiple priorities in a fast-paced clinic environment. Prior healthcare IT experience is a plus.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience supporting HP/Windows environments.
• Working knowledge of Microsoft Office 365 or similar software.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational and time-management skills with strong attention to detail.

Responsibilities

• Serve as the first point of contact for IT support requests via help desk, telephone, email, and other channels.
• Triage, prioritize, document, and resolve technical support tickets.
• Maintain detailed and accurate technical notes and escalate issues when needed.
• Provide remote and phone support to employees at satellite locations.
• Provide on-site, hands-on technical support at clinic locations as needed.
• Create and manage user accounts for new hires; assist with onboarding.

Skills

Troubleshooting

Customer service

Communication

Analytical thinking

Time management

Education

High school diploma or equivalent

Associate degree in CS/IS or related field

Tools

Microsoft Office 365

EPIC

Dentrix

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Support Tech

Full Time Sheboygan, WI, US

2 days ago Requisition ID: 1649

Help Desk Technician

Noble Community Clinics is seeking a Help Desk Technician to join our IT team and provide responsive, hands-on technical support to employees across our healthcare organization.

In this role, you will serve as a key point of contact for end users, helping troubleshoot hardware and software issues, manage support tickets, set up equipment and user accounts, and provide technical assistance across our clinic locations. The ideal candidate is a patient, solutions-oriented problem solver who enjoys helping people and can effectively balance multiple priorities in a fast-paced environment.

What You’ll Do

Help Desk Support

• Serve as the first point of contact for IT support requests received through the help desk, telephone, email, and other support channels.
• Triage, prioritize, document, and resolve technical support tickets.
• Maintain detailed and accurate technical notes and escalated issues to the appropriate IT resources when needed.
• Provide remote and phone support to employees working at satellite locations.
• Provide on-site, hands-on technical support at clinic locations as needed.

Technical Support & Troubleshooting

• Troubleshoot and provide support for computers, phones, mobile devices, printers, scanners, copiers, webcams, audiovisual equipment, dental sensors, and other IT peripherals.
• Install, configure, image, maintain, and deploy desktops, laptops, printers, and other technology equipment.
• Support OCHIN workstations and printers.
• Assist with workstation, equipment, and office moves.
• Diagnose hardware and software problems and identify effective solutions.

User Accounts & Onboarding

• Create and manage user accounts for new hires, including access related to email, phones, EPIC, Dentrix, and other systems.
• Assist with account changes and terminations.
• Support new employee onboarding and provide hands‑on technology assistance during orientation and training.
• Help employees become comfortable and productive with the technology they use in their daily work.

IT Assets & Inventory

• Assist with IT asset management and equipment inventory.
• Help with shipping, receiving, equipment deployment, and ordering IT supplies and equipment as needed.
• Assist with developing and maintaining IT knowledge base articles and resources.
• Participate in cross‑training and knowledge‑sharing to expand technical expertise and reduce unnecessary escalations.
• Identify opportunities to improve IT support processes and help implement solutions.

What We’re Looking For

Required:

• High school diploma or equivalent.
• At least one year of experience supporting HP/Windows environments, troubleshooting hardware and software, and performing software maintenance.
• Working knowledge of Microsoft Office 365 or similar software.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational and time‑management skills with strong attention to detail.

Preferred:

• Associate degree in Computer Science, Information Systems, or a related field.
• Equivalent education and relevant work experience may be considered.
• Experience providing IT support in a healthcare environment.
• Experience with EPIC, Dentrix, or other healthcare information systems.
• A hands‑on, customer‑focused approach to providing technical support.
• Understanding of business processes and how technology supports day‑to‑day operations.

What You’ll Bring

We’re looking for someone who:

• Enjoys helping people solve technology problems.
• Approaches challenges with a calm, solutions‑focused mindset.
• Can communicate technical information in a clear and approachable way.
• Takes ownership of issues and follows through to resolution.
• Is comfortable working with people who have varying levels of technical knowledge.
• Demonstrates integrity, professionalism, and respect for confidentiality.
• Is adaptable and comfortable responding to changing priorities.

Benefits That Support You

• Mission‑driven culture focused on patient care and community impact
• Competitive compensation and benefits, including:
  • 20 days PTO (accrual begins day one)
  • 8 paid holidays
  • Medical, Dental, & Vision Insurance
  • 401(k) with up to 5% company match
  • Company‑paid life and disability insurance

Why Join Noble Community Clinics?

At Noble, technology plays an important role in helping our teams provide excellent care to the communities we serve. As a Help Desk Technician, you’ll have the opportunity to make a direct impact by ensuring our employees have the technology, tools, and support they need to do their jobs effectively.

You’ll work alongside a collaborative team, support a variety of technology across multiple healthcare locations, and have opportunities to expand your technical knowledge through cross‑training and hands‑on experience.

Noble Community Clinics is an Equal Opportunity Employer.