Helpdesk Analyst

NHS Management; Northport (AL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with company match

Paid Holidays

Paid Vacation

Job summary

NHS Management, LLC is seeking a Helpdesk Analyst I to be the first point of contact for technology issues across corporate office and facilities. You will troubleshoot hardware, software, and connectivity problems, assist end users by phone/email/ticketing system, and escalate complex issues as needed.

This entry-level role is ideal for someone curious, methodical, and calm under pressure, helping clinical staff stay productive and compliant with HIPAA policies while growing within healthcare

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 0-2 years of helpdesk or desktop support experience ideal.
• Familiarity with Windows OS, Microsoft 365, and basic networking.

Responsibilities

• Serve as first-line IT support for tickets, calls, and emails from staff.
• Diagnose and resolve hardware, software, printer, and network issues (in person, remote, phone).
• Set up and configure workstations, laptops, mobile devices, and peripherals for new hires and transfers.
• Manage user account provisioning/deprovisioning (AD, email, EHR systems) per procedures.
• Document all work in the ticketing system with clear notes.
• Escalate complex issues to Tier 2/3 with full diagnostics.
• Maintain IT asset inventory records.
• Follow HIPAA and company data-security policies.

Skills

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Documentation

Customer service

Active Directory

Communication

Education

High school diploma or equivalent

Associate's degree in IT or related field

Tools

CompTIA A+ certification

Job description

Helpdesk Analyst I

NHS Management, LLC | Corporate IT | Location: [Corporate Office - City, State] Employment Type: Full-Time | Schedule: [e.g., Monday-Friday, 8:00 AM-5:00 PM, with rotating on-call]

About NHS Management

NHS Management, LLC is a family-owned skilled nursing and long-term care operator supporting 44 facilities across Alabama, Arkansas, and Florida. Our Corporate IT team keeps the technology behind patient care, clinical operations, and business functions running reliably - every ticket we close helps a facility keep doing its job.

The Role

We're looking for a Helpdesk Analyst I to serve as the first point of contact for technology issues across our corporate office and 42 facilities. You'll troubleshoot hardware, software, and connectivity issues, support end users by phone/email/ticketing system, and elevate complex issues to Tier 2/3 as needed. This is a great entry point into healthcare IT for someone who's naturally curious, methodical, and calm under pressure - clinical staff need their systems working now, and you'll be the person who makes that happen.

What You'll Do

• Serve as first-line support for incoming IT tickets, calls, and emails from corporate staff and facility-based users
• Diagnose and resolve hardware, software, printer, and network connectivity issues (in person, remote, and via phone)
• Set up and configure workstations, laptops, mobile devices, and peripherals for new hires and staff transfers
• Manage user account provisioning/deprovisioning (Active Directory, email, EHR/clinical systems access) following documented procedures
• Document all work in the ticketing system with clear, accurate notes for tracking and knowledge-base purposes
• Escalate unresolved or complex issues to Tier 2/3 support or appropriate vendor with complete diagnostic detail
• Maintain and update IT asset inventory records
• Follow HIPAA and company data-security policies in all support activities
• Provide basic support for common software (Microsoft 365, EHR/clinical applications, timekeeping systems)
• Participate in a rotating on-call/after-hours support schedule as needed

What You Bring

• High school diploma or equivalent required; Associate's degree in IT or related field, or equivalent hands-on experience, preferred
• 0-2 years of helpdesk, desktop support, or customer service experience (healthcare or multi-site environment a plus)
• Working knowledge of Windows OS, Microsoft 365, and basic networking concepts (IP, DNS, VPN)
• Strong troubleshooting instincts and the discipline to document your work
• Clear, patient communication style - you can walk a non-technical user through a fix without making them feel dumb
• Comfortable prioritizing multiple tickets across urgency levels in a fast-paced environment
• A+ certification or similar (CompTIA, ITIL Foundations) a plus, not required
• Ability to lift/move IT equipment (up to 40 lbs) and travel occasionally to facility locations if needed

Why NHS Management

• Stable, growing, family-owned company with a clear mission: supporting the people who care for our residents
• Real path for growth - our IT team promotes from within, and this role is a direct pipeline to Tier 2/3, systems administration, and analytics-focused positions
• Competitive pay and benefits (medical/dental/vision, 401(k), PTO)
• Work that has a visible, immediate impact - you're not just closing tickets, you're keeping care teams running

We offer the following benefits for you and your family:

• Competitive Wages
• Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
• Dental Insurance, Life Insurance, Vision Insurance
• 401K with company match
• Paid Holidays and Paid Vacation

---