IT Help Desk Support — Contract with ServiceNow & Growth

NLB Services; Port Reading (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support company is looking for a Help Desk Support professional in Port Reading, New Jersey. The ideal candidate will be the first point of contact for end users and will troubleshoot a wide range of IT issues. This role requires 1-2 years of experience in IT support with strong customer service skills and familiarity with ServiceNow. The position operates Monday to Friday from 7:30 AM to 6:00 PM and Saturdays from 8:00 AM to 2:00 PM.

Qualifications

• 1–2 years of experience in Help Desk or phone-based IT support (L1/L2).
• Experience in a Call Center or IT Help Desk environment.
• Familiarity with ServiceNow (preferred).

Responsibilities

• Provide first-level technical support for end users.
• Troubleshoot issues including hardware and laptop issues.
• Manage and track all requests through ServiceNow.

Skills

Customer service skills

Communication skills

Troubleshooting

Quick learning

Tools

ServiceNow

Job description

A technology support company is looking for a Help Desk Support professional in Port Reading, New Jersey. The ideal candidate will be the first point of contact for end users and will troubleshoot a wide range of IT issues. This role requires 1-2 years of experience in IT support with strong customer service skills and familiarity with ServiceNow. The position operates Monday to Friday from 7:30 AM to 6:00 PM and Saturdays from 8:00 AM to 2:00 PM.