IT Help Desk Specialist: Windows & Cloud Support

Jobtailor; Circleville (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor is seeking an experienced IT Helpdesk Specialist to provide first-level technical support to internal users across the service area, handling password resets, account management, and basic Windows troubleshooting. The role requires 3+ years in a helpdesk, an A+ certification, and strong customer service and communication skills.

Travel to offices is required to support onsite users. Healthcare IT experience is preferred and familiarity with Microsoft 365, networking basics, and device

Qualifications

• Associates degree in IT-related field or equivalent IT certification required.
• A+ certification required.
• At least 3 years of helpdesk or technology experience within a Windows-based environment.
• Healthcare IT experience preferred.
• Excellent customer service and communication skills.
• Strong desktop support and basic hardware/software troubleshooting.
• Basic networking knowledge including routing and firewall concepts.
• In-depth knowledge of Microsoft Windows and network security.
• In-depth knowledge of Microsoft 365 and cloud computing.
• Experience with mobile device management and antivirus handling.

Responsibilities

• Provide first-level technical troubleshooting support via telephone, chat, remote tools, or in person.
• Resolve tickets efficiently and maintain customer-friendly communication.
• Manage user accounts including passwords, groups, and access rights.
• Escalate to tier 2 support when needed and document interactions in the ticketing system.
• Install, update, test, and configure software for end users.
• Perform preventative maintenance on endpoint devices and assist with device refresh cycles.
• Rebuild and prepare endpoint devices for new hires and re-use.
• Wipe devices following procedures for recycling or refresh.
• Support technology projects as assigned and coordinate with staff across departments.
• Travel to offices throughout the service area as required.

Skills

Technical Troubleshooting

Account Management

Desktop Support

Customer Service

Communication Skills

Networking Principles

Microsoft 365

Mobile Device Management

Endpoint Device Maintenance

Virus Removal

Cloud Computing

Education

IT-related degree or equivalent certification

A+ Certification

Tools

Helpdesk Ticketing System

Remote Communication Tools

Microsoft 365

Endpoint Devices

Job description

Jobtailor is seeking an experienced IT Helpdesk Specialist to provide first-level technical support to internal users across the service area, handling password resets, account management, and basic Windows troubleshooting. The role requires 3+ years in a helpdesk, an A+ certification, and strong customer service and communication skills.

Travel to offices is required to support onsite users. Healthcare IT experience is preferred and familiarity with Microsoft 365, networking basics, and device