IT Help Desk Specialist - Windows & Mac Support

Acousti Engineering Company of Florida; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Acousti Engineering Company of Florida is seeking a Help Desk Specialist to be the first point of contact for staff technology needs in Orlando, FL. You will manage tickets, run diagnostics, and escalate as needed while supporting laptops, desktops, iPads, printers, and core business apps.

The role emphasizes documenting problems, teaching basic practices, and updating SOPs and knowledge base articles as part of a collaborative IT team.

Qualifications

• 1+ year of hands-on IT support experience (internships, part-time, or school projects).
• Solid troubleshooting skills on Windows laptops and desktops.
• Basic networking troubleshooting (Wi-Fi, ISP, IP, DNS).
• Basic familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) from end-user perspective.
• Clear and patient communication with non-technical users.
• Ability to document work accurately in a ticketing system and follow through until issue is closed.

Responsibilities

• Be the first point of contact for technical issues by phone, email, ticket, walk-up, and Teams.
• Document in our helpdesk system the problem and steps taken to resolve it.
• Follow up with users to confirm the issue is fixed and gather feedback.
• Teach new users basic computer practices and how to use core tools.
• Document and update standard operating procedures; write how-to guides and knowledge base articles.

Skills

Customer communication

Troubleshooting

Documentation

End-user support

Windows OS

Clear communication

Education

Associate or Bachelor's Degree in IT or related field

Tools

Active Directory

Microsoft Entra ID

Intune

Microsoft 365 Admin Center

GoTo Resolve

PrinterLogic

Job description

Acousti Engineering Company of Florida is seeking a Help Desk Specialist to be the first point of contact for staff technology needs in Orlando, FL. You will manage tickets, run diagnostics, and escalate as needed while supporting laptops, desktops, iPads, printers, and core business apps.

The role emphasizes documenting problems, teaching basic practices, and updating SOPs and knowledge base articles as part of a collaborative IT team.