Helpdesk Technician I - IT Support for Education

Acture Solutions Inc; Purchase (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance with zero deductible

Vision and dental coverage

401k plan

Paid time off

Employee Assistance Program (EAP)

Job summary

Acture Solutions Inc. in Purchase, NY is seeking a Level I Helpdesk Technician to be the first line of support for teachers, staff and administrators on-site. You will respond to user requests in person, by phone, or via the IT helpdesk system and help with desktop, software, and hardware issues.

You will troubleshoot Windows, Mac, Google Workspace, and Microsoft Office, manage tickets, support deployments, and train users while upholding IT policies in a people‑first environment.

Qualifications

• 1–3 years of desktop/application support or relevant technical support experience.
• Experience with Microsoft, Apple, and Google platforms.
• Familiarity with networking, connectivity, and printer troubleshooting.

Responsibilities

• Providing responsive first-level support for desktop, software, and application-related issues.
• Diagnosing and resolving technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applications.
• Supporting installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipment.
• Managing support tickets, ensuring accurate documentation and timely resolutions.
• Escalating unresolved problems to higher-tier support as needed.
• Assisting in new hardware and software deployments, system imaging, and configuration.
• Offering user guidance and training on everyday tech tools.
• Performing basic network troubleshooting, including connectivity and printer access.
• Maintaining inventory of IT assets and support documentation.
• Upholding IT policies and ensuring compliance with company standards.

Skills

Customer service orientation

Windows & Mac troubleshooting

Google Workspace & Microsoft Office

Tools

Ticketing system

IT hardware basics

Job description

Acture Solutions Inc. in Purchase, NY is seeking a Level I Helpdesk Technician to be the first line of support for teachers, staff and administrators on-site. You will respond to user requests in person, by phone, or via the IT helpdesk system and help with desktop, software, and hardware issues.

You will troubleshoot Windows, Mac, Google Workspace, and Microsoft Office, manage tickets, support deployments, and train users while upholding IT policies in a people‑first environment.