IT Help Desk Specialist: Windows, AD & 1st‑Line Support

PC Recruiter; Overland Park (KS); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

401(k) with employer match

Short- and Long-Term Disability

Job summary

Cogent Communications is seeking an IT Helpdesk Specialist in Overland Park, KS, to provide first-level support for hardware, software, and applications. You will manage user accounts in Active Directory and assist with imaging, deployments, and cybersecurity efforts.

Strong English communication and multitasking abilities are essential. The role requires 2+ years in a helpdesk environment, solid knowledge of Windows OS and Microsoft applications, and experience with endpoint tools.

Qualifications

• Degree in an IT-related field or equivalent experience.
• 2+ years of working experience as 1st Level Support / User Helpdesk.
• Solid expertise in current Microsoft desktop operating systems and application software.
• Experience with endpoint solutions (Workspace ONE, Tanium).

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
• Maintain communications with employees throughout the problem resolution process
• Create, modify and manage Active Directory objects via Windows Server
• Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
• Desktop and laptop hardware troubleshooting
• Perform inventory and asset tracking duties
• Support company cybersecurity efforts on all clients
• Maintain and update computer and systems documentation

Job description

Cogent Communications is seeking an IT Helpdesk Specialist in Overland Park, KS, to provide first-level support for hardware, software, and applications. You will manage user accounts in Active Directory and assist with imaging, deployments, and cybersecurity efforts.

Strong English communication and multitasking abilities are essential. The role requires 2+ years in a helpdesk environment, solid knowledge of Windows OS and Microsoft applications, and experience with endpoint tools.