Technical Services Specialist

Fidelity Bank; Scranton (Lackawanna County); On-site; USD 40,000 - 50,000; Full time

Job summary

Fidelity Bank in Scranton area seeks a Technical Services Specialist to support IT operations as the primary help desk contact. Responsibilities include managing internal support calls, assisting users with system access, and troubleshooting hardware/software setups.

The role includes rotating weekend phone support and coordinating across departments to ensure compliance with IT policies and regulations. Requirements include at least one year of related experience, strong PC and MS Office

Qualifications

• At least one year of related IT experience.
• Strong PC and MS Office skills.
• Ability to document procedures, provide user training, and maintain records and reports.

Responsibilities

• Assist users with system access, hardware/software setup, troubleshooting and problem resolution.
• Perform processing tasks and security reviews as part of IT operations.
• Provide rotating weekend phone support.
• Coordinate work across departments and ensure adherence to IT policies and regulatory requirements.
• Promote a positive customer experience and maintain a safe, compliant work environment.

Skills

PC skills

MS Office

Communication skills

Documentation

User training

Job description

Who We Are:Founded in 1902, Fidelity Bank has grown to meet the expanding financial needs of the communities it serves. Recognized both regionally and nationally for its exceptional client experiences, Fidelity Bank is an industry leader, embracing technology and continuously adding new products to best serve its clients.Why Work at Fidelity?For over 10 years, Fidelity Bank has been ranked as one of the area’s best banks by local and national publications. In addition, we have also been recognized as one of the best places to work! Part of our vision is to be the best bank for the community. In 2025, our bankers served over 6,200 hours of volunteer time and donated over $1.6 million to non-profit organizations within our markets. We are looking to hire top talent that will join our efforts to serve our community partners.The Technical Services Specialist supports Fidelity Bank’s Information Technology operations by serving as the primary help desk contact, managing internal support calls, and assisting users with system access, hardware/software setup, troubleshooting, and problem resolution. The role requires at least one year of related experience, strong PC and MS Office skills, solid communication abilities, and the capability to document procedures, provide user training, and maintain accurate records and reports. Responsibilities also include performing processing tasks and security reviews, offering rotating weekend phone support, coordinating work across departments, and ensuring adherence to IT policies, regulatory requirements, and organizational core values. The Specialist contributes to departmental goals while promoting a positive customer experience and maintaining a safe, compliant work environment.Fidelity Discount & Deposit Bank is an Equal Opportunity Employer. We comply with all applicable federal, state, and local EEO laws, including OFCCP guidelines.