IT Help Desk Specialist (Tier I/II Support)

Consolidated Chassis Management Llc; Rockaway (NJ); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disabilityinsurance

401(k)

Paid holidays

Vacation

HSA/FSA

Onsite gym

Professional development

Collaborative environment

Job summary

Consolidated Chassis Management, LLC (CCM) is seeking an IT Help Desk Technician to provide frontline support for end users, manage onboarding, hardware imaging, and ensure secure device provisioning. This full-time role reports to the Director of Infrastructure Services and collaborates with the Cybersecurity & Infrastructure Engineer.

Ideal candidates have 3–5 years of help desk experience, proficient with Windows/macOS, Microsoft 365, Azure AD, and ticketing systems, with strong customer

Qualifications

• Associate degree or equivalent hands-on IT experience.
• 3–5 years in help desk or desktop support.
• Experience with Windows/macOS, M365, and Azure AD.
• Familiar with ticketing systems and hardware imaging.

Responsibilities

• Serve as the first point of contact for help desk tickets, providing Tier I/II troubleshooting and support for end-user hardware, software, and connectivity issues.
• Automate and manage the new hire provisioning process, including hardware imaging, user account creation, and basic role-based access setup.
• Support onboarding logistics for new hires, ensuring devices and accounts are ready and configured prior to start date.
• Maintain the organization's computing hardware inventory and assist with lifecycle management (deployment, repair, retirement) of end-user devices.
• Assist with patch management, encryption, and identity management tasks on end-user devices under established security standards.
• Escalate complex technical issues, security concerns, or infrastructure problems to the Cybersecurity & Infrastructure Engineer (Tier III).
• Support the rollout of security awareness training and reinforce a security-first culture among end users.
• Document recurring issues, common fixes, and standard operating procedures for the help desk.
• Perform other related IT support duties as assigned.

Skills

Windows

macOS

Microsoft 365

Azure Active Directory

Customer service

Independent work

Prioritization

Education

Associate's degree in information technology or related field

Tools

Ticketing systems

Hardware imaging tools

Job description

Consolidated Chassis Management, LLC (CCM) is seeking an IT Help Desk Technician to provide frontline support for end users, manage onboarding, hardware imaging, and ensure secure device provisioning. This full-time role reports to the Director of Infrastructure Services and collaborates with the Cybersecurity & Infrastructure Engineer.

Ideal candidates have 3–5 years of help desk experience, proficient with Windows/macOS, Microsoft 365, Azure AD, and ticketing systems, with strong customer