IT Help Desk II: Cloud-Savvy Support & Security

CubX Inc.; Lakewood Township (NJ); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan with company

On-site gym

Professional development opportunities

Modern, collaborative office

Résumé du poste

CubX Inc. is seeking a Help Desk Technician II to support client IT environments, providing Level 2 help desk support for Windows, macOS, and mobile devices.

You will administer Microsoft 365, manage endpoints with Intune and Autopilot, and assist with Azure administration across various networks and cloud services. The role requires strong communication, 2+ years of IT/help desk experience, and the ability to travel ~15% to client sites.

Qualifications

• 2+ years of IT/help desk experience in a professional environment
• Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
• Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
• Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
• Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
• Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
• Experience using at least one ITSM/ticketing tool
• Strong communication skills for providing technical updates directly to clients in a support context
• Authorized to work in the United States
• Able to travel to client sites approximately 15% of the time
• Available for after-hours/on-call support on a rotating schedule

Responsabilités

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management)
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates
• Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation
• Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments
• Participate in occasional after-hours/on-call support and provide client training on IT best practices and security
• Proactively identify and remediate potential issues while building and maintaining positive client relationships

Connaissances

Communication skills

Help desk experience

Microsoft 365 administration

Networking troubleshooting

Azure/AD administration

IT project involvement

On-call support

Travel flexibility

Formation

Bachelor’s degree in Computer Science or IT-related field

Outils

Microsoft 365 (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)

Intune

Windows Autopilot

Azure Active Directory

SonicWall

Meraki

UniFi

PowerShell scripting

Description du poste

CubX Inc. is seeking a Help Desk Technician II to support client IT environments, providing Level 2 help desk support for Windows, macOS, and mobile devices.

You will administer Microsoft 365, manage endpoints with Intune and Autopilot, and assist with Azure administration across various networks and cloud services. The role requires strong communication, 2+ years of IT/help desk experience, and the ability to travel ~15% to client sites.