IT Help Desk II: Windows, M365 & Network Support

CubX; Lakewood Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health/dental/vision

401(k)

On-site gym

Training & development

Modern office

Team events

Job summary

CubX Inc. is seeking a Help Desk Technician II to support client IT environments, resolve complex issues, and keep operations running across Windows, macOS, and mobile devices.

You will administer Microsoft 365, configure networking, manage Intune/Autopilot, and assist with Azure administration, while delivering clear technical updates to clients and collaborating with a proactive team. Join a fast-growing MSP that values security, innovation, and hands-on learning, with opportunities for

Qualifications

• 2+ years of IT/help desk experience in a professional environment.
• Level 2 desktop support for Windows and macOS endpoints.
• Advanced Microsoft 365 administration (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Hands-on networking configuration and troubleshooting with SonicWall/Meraki/UniFi.
• Experience administering Azure AD/AD and GPOs; basic Azure (VMs, networking).
• Experience in IT projects (on-site installs, migrations, cloud deployments).
• Experience using ITSM/ticketing tools.
• Strong communication for client updates.
• Authorized to work in the United States; travel ~15%.
• Available for after-hours/on-call on rotating schedule.

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and mobile devices.
• Administer Microsoft 365 environments (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) with SonicWall/Meraki/UniFi.
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration.
• Configure email security records (SPF, DKIM, DMARC) and perform patches and driver updates.
• Utilize ITSM/ticketing tools to manage support tickets and document work.
• Assist with IT projects (on-site hardware installs, network setups, migrations, cloud deployments).
• Participate in after-hours/on-call support and provide client training on IT best practices.
• Identify and remediate issues while maintaining client relationships.

Skills

Help desk experience

Desktop support

M365 Admin

Networking troubleshooting

Azure AD

ITSM tools

Communication

Travel flexibility

Education

Bachelor's degree

Tools

SonicWall

Meraki

UniFi

Intune

Windows Autopilot

Azure AD

Active Directory

PowerShell

Job description

CubX Inc. is seeking a Help Desk Technician II to support client IT environments, resolve complex issues, and keep operations running across Windows, macOS, and mobile devices.

You will administer Microsoft 365, configure networking, manage Intune/Autopilot, and assist with Azure administration, while delivering clear technical updates to clients and collaborating with a proactive team. Join a fast-growing MSP that values security, innovation, and hands-on learning, with opportunities for