IT Help Desk Specialist (Tier 1–2) — SECRET Clearance

BRS

Tyndall Air Force Base (FL)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Paid holidays

Paid time off

Medical insurance

Dental care

Vision insurance

Flex spending

Disability insurance

Company life insurance

401(k) match

Profit sharing

Tuition reimbursement

Job summary

Eagle Integrated Services (EIS) is seeking a Journeyman Computer User Support Specialist to provide Tier 1–2 help desk support at Tyndall AFB, FL. You will diagnose hardware, software, and network issues, install systems, and assist users with account management and remote support tools.

You will work under supervision with opportunities to escalate to Tier 3 and contribute to knowledge base; required to hold SECRET clearance and CompTIA Security+ CE, with Windows and Office 365 proficiency.

Qualifications

Three to five years of hands-on IT help desk or desktop support experience.
Must hold CompTIA Security+ CE (or higher) to meet DoD 8140 IAT Level II requirements.
Must possess and maintain a SECRET security clearance.
Proficiency with Windows OS and Office 365; strong hardware and networking fundamentals.

Responsibilities

Serve as primary point of contact for logging and tracking issues via phone, email, or tickets.
Diagnose and resolve Tier 1–2 hardware, software, and network issues; use remote tools to assist users.
Install, configure, and deploy systems using standard images; configure software and peripherals.
Assist users with password resets, email setup, and access to network drives; manage basic AD tasks.
Escalate complex incidents to Tier 3 and contribute to knowledge base with documentation.