Helpdesk Specialist II - 24/7 IT Support & Networking

Dfuse Technologies, Inc.; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Dfuse Technologies, Inc. in San Antonio, TX seeks a Helpdesk Specialist II to provide Tier I and II support for software, hardware, and networks, guiding users through resolutions and escalating as needed.

The role requires a HS Diploma with relevant experience, DoD security clearance eligibility, Security+ and CompTIA CE, and a readiness to work in a 24/7 environment with collaboration across network services and software teams.

Qualifications

• HS Diploma with 4 years of relevant experience (or 2 years with an Associates degree, 0 years with a Bachelor’s degree or higher)
• Must be a U.S. Citizen
• Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
• Security+ Certified
• CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program
• Ability to work in a 24/7/365 environment including holidays
• Familiar with Service Desk support methodology

Responsibilities

• Provides Tier I and II technical software, hardware and network problem resolution for clients by diagnosing problems and guiding users through step-by-step solutions or providing expertise to solve first and second tier issues
• Uses automated information systems to analyze routine situations
• Reviews incoming requests, both computer generated and verbal, sort, code and prioritize for proper action
• Resolves problems or contacts more senior technical support as necessary
• Supports users by fulfilling individual requests for information and/or training in the utilization of databases
• Conducts technical research for sources of information required for ongoing programs and proposal efforts
• Maintains network diagrams and circuit records
• Instructs users in the use of PCs and networks; may perform basic PC, PBX, and network software programming
• Interacts with other team members to restore services and identify/correct core problems

Skills

Service desk methodology

24/7/365 operations

Education

HS Diploma with 4 years relevant experience

Tools

Security+ Certification

CompTIA CE Program

Job description

Dfuse Technologies, Inc. in San Antonio, TX seeks a Helpdesk Specialist II to provide Tier I and II support for software, hardware, and networks, guiding users through resolutions and escalating as needed.

The role requires a HS Diploma with relevant experience, DoD security clearance eligibility, Security+ and CompTIA CE, and a readiness to work in a 24/7 environment with collaboration across network services and software teams.