IT Help Desk Specialist — Student & Staff Support

Christian Career Center; Shawnee (OK); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental coverages

Life insurance

Paid time off

Job summary

Oklahoma Baptist University seeks a qualified Tech Support Specialist to assist students and employees with questions and issues concerning technology. The role covers in-person and remote guidance, system configuration, and troubleshooting to resolve problems efficiently.

Ideal candidates will be problem-solvers with outstanding communication and customer service skills, able to document actions, follow procedures, and collaborate with IT teams.

Qualifications

• Excellent problem-solving and analytical skills.
• Attention to detail and ability to multi-task.
• Good understanding of computer systems, mobile devices, and other tech products.
• Desire to learn new systems.
• Ability to diagnose and resolve basic technical issues.
• Ability to accurately and consistently execute documented procedures and policies.
• Proficiency in English.
• Well organized.
• Excellent verbal and written communication skills.
• Ability to work in a team or independently and with minimal supervision.
• Customer-oriented.
• Experience troubleshooting hardware and software issues.
• The ability to break down technological processes and deliver clear, step-by-step instructions.
• Patient, friendly demeanor with a great aptitude for listening.
• Commitment to providing exceptional customer service.
• Ability to maintain professionalism at all times.
• Experience in a HelpDesk setting considered an asset.
• Must possess a valid driver’s license.

Responsibilities

• Serve as the first point of contact for clients seeking technical assistance over the phone, in person, through support tickets, or email.
• Listen attentively to customers’ questions and concerns and offer optimal solutions.
• Provide quick and effective assistance with information technology systems.
• Guide customers in person and remotely through systems configuration, troubleshooting, and maintenance.
• Maintain and protect confidentiality with regards to all aspects of client information.
• Escalate unresolved issues to the next level of support personnel when necessary.
• Document events and problems along with their resolution in ticketing system.
• Follow-up and update client on ticket status.
• Pass on any feedback or suggestions by clients to the appropriate internal team.
• Identify and suggest possible improvements to procedures.
• Develop training resources and standardized processes.

Skills

Problem solving

Attention to detail

English proficiency

Verbal communication

Written communication

Teamwork

Customer service

Hardware troubleshooting

Software troubleshooting

Documentation

Time management

Independent work

Education

High School Diploma

Undergraduate Degree or Vocational Education IT related

Tools

Windows

MacOS

iOS

Job description

Oklahoma Baptist University seeks a qualified Tech Support Specialist to assist students and employees with questions and issues concerning technology. The role covers in-person and remote guidance, system configuration, and troubleshooting to resolve problems efficiently.

Ideal candidates will be problem-solvers with outstanding communication and customer service skills, able to document actions, follow procedures, and collaborate with IT teams.