IT Help Desk Specialist — Flexible Hours & Unlimited PTO

DEFCON AI, Inc.; Oregon; Híbrido; USD 65.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Health insurance (family)

Unlimited PTO

Flexible schedule

Parental leave 14 weeks

Descripción de la vacante

DEFCON AI, Inc. is seeking an IT Help Desk Specialist to own day-to-day end user support for a defense-focused team of 70+ employees in Oregon. You will be the first IT contact, manage the user lifecycle in Entra ID and Microsoft 365, and build a self-service knowledge base to improve efficiency.

You will support Windows and macOS endpoints, mobile devices, and conferencing equipment, while upholding security and compliance standards in a fast-growing, security-conscious environment.

Formación

• 2+ years of help desk or desktop support experience.
• Hands-on Microsoft 365 and Entra ID administration.
• Proficient in Windows and macOS troubleshooting.
• Experience with ticketing systems (Zendesk, ServiceNow, or Jira).
• Strong written communication and documentation skills.
• Customer-focused with ability to manage multiple requests.
• U.S. Citizenship required.

Responsabilidades

• Manage the help desk ticket queue in Zendesk, triaging, resolving, and escalating requests.
• Provide Tier 1 and Tier 2 support for Windows/macOS endpoints and apps.
• Support executives with device setup, access, and meeting tech.
• Manage user accounts in Entra ID and connected SaaS apps.
• Onboard and offboard employees, provisioning devices and licenses.
• Expand IT Knowledge Base with how-to articles.
• Enroll and manage devices with Intune and RMM.
• Reset passwords and MFA enrollment.
• Maintain asset and license records.
• Follow security/compliance procedures and report incidents.
• Identify recurring issues and suggest improvements.

Conocimientos

Microsoft 365 admin

Entra ID admin

Windows troubleshooting

macOS troubleshooting

Ticketing systems

Documentation

Customer-focused

Security & compliance awareness

U.S. Citizenship

Herramientas

Zendesk

ServiceNow

Jira Service Management

Descripción del empleo

DEFCON AI, Inc. is seeking an IT Help Desk Specialist to own day-to-day end user support for a defense-focused team of 70+ employees in Oregon. You will be the first IT contact, manage the user lifecycle in Entra ID and Microsoft 365, and build a self-service knowledge base to improve efficiency.

You will support Windows and macOS endpoints, mobile devices, and conferencing equipment, while upholding security and compliance standards in a fast-growing, security-conscious environment.