IT Help Desk & 365/Entra ID Specialist

Automatic Data Processing, Inc.; Sanford (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

ILLUMUS is seeking an IT Help Desk Specialist in Sanford, Florida to provide day-to-day technical support for employees, troubleshoot hardware, software, system access, and connectivity issues, and assist with Microsoft 365 and Entra ID administration.

You will onboard/offboard users, manage device provisioning, and help maintain secure access to company systems while coordinating with vendors and internal teams.

Qualifications

• High school diploma or equivalent required.
• Associate degree, technical diploma, or IT certification preferred.
• Familiarity with IT security and access-control practices.

Responsibilities

• Provide day-to-day technical support to employees.
• Troubleshoot hardware, software, system access, and connectivity issues.
• Manage Microsoft 365 and Entra ID administration and user access.
• Assist with onboarding/offboarding and device provisioning.
• Document procedures and assist with IT projects.

Skills

Microsoft 365

Entra ID

Active Directory

Help desk support

Troubleshooting

Onsite support

Education

High school diploma or equivalent

Associate degree / certification in IT

Tools

Microsoft Intune

Office 365 Admin

Remote support tools

Job description

ILLUMUS is seeking an IT Help Desk Specialist in Sanford, Florida to provide day-to-day technical support for employees, troubleshoot hardware, software, system access, and connectivity issues, and assist with Microsoft 365 and Entra ID administration.

You will onboard/offboard users, manage device provisioning, and help maintain secure access to company systems while coordinating with vendors and internal teams.