Help Desk Support Specialist — Remote

Boa Esporte Clube; United States; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

100% remote work

Full-time and part-time opportunities

Paid training and onboarding

Job summary

Boa Esporte Clube is seeking a Help Desk Support Specialist for a fully remote role. You will be the first point of contact for staff needing assistance with hardware, software, accounts, and basic network issues. This entry-level friendly position requires clear communication, patience, and the ability to work independently from a home setup.

Training is provided and you will gain hands-on IT experience. We offer 100% remote work with flexible scheduling and both full-time and part-time

Qualifications

• Basic knowledge of Windows, macOS, or Linux.
• Familiarity with MS Office and email tools.
• Clear communication and customer service skills.
• Ability to work independently in a remote environment.
• Entry-level candidates with technical aptitude encouraged.

Responsibilities

• Respond to technical support requests from staff and users.
• Troubleshoot hardware, software, login, and connectivity issues.
• Assist with password resets, account setup, and access problems.
• Log and track support requests in a help desk system.
• Provide clear step-by-step guidance to non-technical users.
• Escalate complex issues when necessary.
• Support software installation, updates, and basic device setup.
• Maintain accurate notes and support documentation.
• Follow IT security and support procedures.
• Help improve support guides and common issue documentation.

Skills

Communication

Customer service

Remote work

Problem solving

Independence

Tools

ServiceNow

Zendesk

Jira Service Management

Job description

Help Desk Support Specialist — Remote

We are hiring a reliable and customer-focused Help Desk Support Specialist for a fully remote role with full-time and part-time opportunities available.

This is a strong opportunity for someone looking to build or grow a career in IT support. You will be the first point of contact for users who need help with hardware, software, account access, and basic network issues.

We are looking for someone who communicates clearly, stays calm under pressure, and enjoys solving technical problems.

What You’ll Do

• Respond to technical support requests from staff and users
• Troubleshoot hardware, software, login, and connectivity issues
• Assist with password resets, account setup, and access problems
• Log and track support requests in a help desk system
• Provide clear step-by-step guidance to non-technical users
• Escalate complex issues when necessary
• Support software installation, updates, and basic device setup
• Maintain accurate notes and support documentation
• Follow IT security and support procedures
• Help improve support guides and common issue documentation

What We’re Looking For

• Basic knowledge of Windows, macOS, or Linux
• Familiarity with Microsoft Office, email, and collaboration tools
• Strong communication and customer service skills
• Good problem-solving and troubleshooting ability
• Ability to work independently in a remote environment
• Reliable internet connection and a suitable home workspace
• Familiarity with ServiceNow, Zendesk, Jira Service Management, or similar tools is a plus
• CompTIA A+, Google IT Support, or similar certification is helpful but not required
• Entry-level candidates with strong technical aptitude are encouraged to apply

What We Offer

• 100% remote work
• Full-time and part-time opportunities
• Competitive compensation
• Paid training and onboarding
• Flexible scheduling where available
• Ongoing technical support and guidance
• Opportunities to build hands-on IT experience
• Career growth into advanced help desk, technical support, or IT operations roles