IT Help Desk Specialist

Crown & Seasons Hospice; Tulsa (OK); On-site; USD 50,000 - 60,000; Full time

Job summary

Crown & Seasons Hospice is seeking an IT Help Desk Specialist to provide day-to-day technical support on-site for a healthcare organization. You will assist staff across clinical, administrative, and support teams, ensuring systems run smoothly and securely to deliver compassionate care.

The ideal candidate brings patient, professional, and organized service, with strong communication skills and a focus on confidentiality. Healthcare IT experience is a plus and on-site presence is required.

Qualifications

• High school diploma or equivalent is required; IT-related education or certification is a plus.
• Previous help desk or IT support experience preferred, particularly in healthcare or hospice settings.
• Strong ability to troubleshoot, support end users, and explain technical concepts clearly.

Responsibilities

• Provide first-level technical support to employees by phone, email, chat, and in person.
• Troubleshoot hardware, software, network, printer, and connectivity issues.
• Set up and configure computers, laptops, mobile devices, printers, and other IT equipment.
• Create, manage, and troubleshoot user accounts, passwords, and access permissions.
• Assist employees with Microsoft 365, email, Teams, and other business applications.
• Install and update software and maintain workstations.
• Document help desk requests, troubleshooting steps, and resolutions.
• Escalate complex issues to senior IT staff or outside vendors when appropriate.
• Assist with onboarding and offboarding employees, including equipment setup and access.
• Provide basic training and guidance on technology and cybersecurity best practices.
• Help maintain a secure and reliable technology environment while protecting confidential patient and company information.
• Occasionally provide on-site support at hospice offices or other locations as needed.
• Perform other IT-related duties as assigned.

Skills

Troubleshooting

Customer Service

Communication

Documentation

Time Management

Confidentiality

On-site Support

Education

High school diploma or equivalent

Tools

Microsoft 365

Windows OS

Printers

Networking basics

Mobile devices

Job description

IT Help Desk Specialist

Pay: $50K-$60K
ON SITE POSITION: Must be able work in office Monday-Friday

About the Position

We are seeking a dependable, service-focusedIT Help Desk Specialistto join our hospice organization. This on site position provides day-to-day technical support to employees across the organization, helping ensure our clinical, administrative, and support teams have the technology they need to provide compassionate, high-quality care to patients and their families.

The ideal candidate is patient, professional, organized, and comfortable working with people who may have varying levels of technical experience. Experience supporting healthcare or hospice environments is a plus.

Key Responsibilities

• Provide first-level technical support to employees by phone, email, chat, and in person.
• Troubleshoot hardware, software, network, printer, and connectivity issues.
• Set up and configure computers, laptops, mobile devices, printers, and other IT equipment.
• Create, manage, and troubleshoot user accounts, passwords, and access permissions.
• Assist employees with Microsoft 365, email, Teams, and other business applications.
• Install and update software and maintain workstations.
• Document help desk requests, troubleshooting steps, and resolutions.
• Escalate complex technical issues to senior IT staff or outside vendors when appropriate.
• Assist with onboarding and offboarding employees, including equipment setup and account access.
• Provide basic training and guidance to employees on technology and cybersecurity best practices.
• Help maintain a secure and reliable technology environment while protecting confidential patient and company information.
• Occasionally provide on-site support at hospice offices or other locations as needed.
• Perform other IT-related duties as assigned.

Qualifications

• High school diploma or equivalent required; IT-related education or certification preferred.
• Previous help desk, technical support, or IT experience preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to explain technical concepts in an easy-to-understand manner.
• Familiarity with Windows computers, Microsoft 365, networking fundamentals, printers, and mobile devices.
• Ability to prioritize multiple support requests and work effectively in a fast-paced environment.
• Strong attention to detail and documentation skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Healthcare or hospice IT experience is a plus.

What We’re Looking For

We are looking for someone who understands thatIT support is ultimately about supporting people. In a hospice environment, reliable technology is especially important because our teams depend on it to communicate, document care, coordinate services, and support patients and families.

The right candidate will bring a calm, helpful attitude, strong technical skills, and a commitment to providing excellent service to every employee they assist.

Why Join Us?

• Meaningful work supporting a mission-driven hospice organization
• Opportunity to make a direct impact on employees and patient care
• Supportive and collaborative work environment
• Opportunities to learn and grow within the IT field
• Competitive compensation and benefits

Equal Opportunity Employer Statement

Crown &Seasons Hospice is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. All employment decisions are based on qualifications, merit, and business needs.