IT Help Desk Specialist

Seasons & Crown Hospice, Inc; Tulsa (OK); On-site; USD 50,000 - 60,000; Full time

Job summary

Seasons & Crown Hospice, Inc is seeking a dependable IT Help Desk Specialist to provide day-to-day technical support for staff across our hospice organization. This on-site role ensures clinicians, administrators, and support teams have reliable technology to deliver compassionate care.

The ideal candidate is patient, professional, and able to communicate with users at varying tech levels. Healthcare IT experience is a plus; we value strong troubleshooting, customer service, and a commitment to

Qualifications

• High school diploma or equivalent; IT education/certification preferred.
• Previous help desk or IT experience preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Familiarity with Windows, Microsoft 365, networking, printers, and mobile devices.

Responsibilities

• Provide first-level technical support to employees by phone, email, chat, and in person.
• Troubleshoot hardware, software, network, printer, and connectivity issues.
• Set up and configure computers, laptops, mobile devices, printers, and other IT equipment.
• Create, manage, and troubleshoot user accounts, passwords, and access permissions.
• Assist employees with Microsoft 365, email, Teams, and other business applications.
• Install and update software and maintain workstations.
• Document help desk requests, troubleshooting steps, and resolutions.
• Escalate complex technical issues to senior IT staff or outside vendors when appropriate.
• Assist with onboarding and offboarding employees, including equipment setup and account access
• Provide basic training and guidance to employees on technology and cybersecurity best practices
• Help maintain a secure and reliable technology environment while protecting confidential patient and company information
• Occasionally provide on-site support at hospice offices or other locations as needed
• Perform other IT-related duties as assigned

Skills

Troubleshooting

Customer service

Communication skills

Windows

Microsoft 365

Networking fundamentals

Printers

Mobile devices

Documentation

Education

High school diploma

IT-related education or certification

Job description

Pay: $50K-$60K
ON SITE POSITION: Must be able work in office Monday-Friday

About the Position

We are seeking a dependable, service-focusedIT Help Desk Specialistto join our hospice organization. This on site position provides day-to-day technical support to employees across the organization, helping ensure our clinical, administrative, and support teams have the technology they need to provide compassionate, high-quality care to patients and their families.

The ideal candidate is patient, professional, organized, and comfortable working with people who may have varying levels of technical experience. Experience supporting healthcare or hospice environments is a plus.

Key Responsibilities

• Provide first-level technical support to employees by phone, email, chat, and in person
• Troubleshoot hardware, software, network, printer, and connectivity issues
• Set up and configure computers, laptops, mobile devices, printers, and other IT equipment
• Create, manage, and troubleshoot user accounts, passwords, and access permissions
• Assist employees with Microsoft 365, email, Teams, and other business applications
• Install and update software and maintain workstations
• Document help desk requests, troubleshooting steps, and resolutions
• Escalate complex technical issues to senior IT staff or outside vendors when appropriate
• Assist with onboarding and offboarding employees, including equipment setup and account access
• Provide basic training and guidance to employees on technology and cybersecurity best practices
• Help maintain a secure and reliable technology environment while protecting confidential patient and company information
• Occasionally provide on-site support at hospice offices or other locations as neededEtiateness consectetur?
• Perform other IT-related duties as assigned

Qualifications

• High school diploma or equivalent required; IT-related education or certification preferred
• Previous help desk, technical support, or IT experience preferred
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Ability to explain technical concepts in an easy-to-understand manner
• Familiarity with Windows computers, Microsoft 365, networking fundamentals, printers, and mobile devices
• Ability to prioritize multiple support requests and work effectively in a fast-paced environment
• Strong attention to detail and documentation skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Healthcare or hospice IT experience is a plus

What We're Looking For

We are looking for someone who understands thatIT support is ultimately about supporting people. In a hospice environment, reliable technology is especially important because our teams depend on it to communicate, document care, coordinate services, and support patients and families.

The right candidate will bring a calm, helpful attitude, strong technical skills, and a commitment to providing excellent service to every employee they assist.

Why Join Us?

• Meaningful work supporting a mission-driven hospice organization
• Opportunity to make a direct impact on employees and patient care
• Supportive and collaborative work environment
• Opportunities to learn and grow within the IT field
• Competitive compensation and benefits