On-Site IT Help Desk – Hospice Support

Crown & Seasons Hospice; Tulsa (OK); On-site; USD 50,000 - 60,000; Full time

Job summary

Crown & Seasons Hospice is seeking an IT Help Desk Specialist to provide day-to-day technical support on-site for a healthcare organization. You will assist staff across clinical, administrative, and support teams, ensuring systems run smoothly and securely to deliver compassionate care.

The ideal candidate brings patient, professional, and organized service, with strong communication skills and a focus on confidentiality. Healthcare IT experience is a plus and on-site presence is required.

Qualifications

• High school diploma or equivalent is required; IT-related education or certification is a plus.
• Previous help desk or IT support experience preferred, particularly in healthcare or hospice settings.
• Strong ability to troubleshoot, support end users, and explain technical concepts clearly.

Responsibilities

• Provide first-level technical support to employees by phone, email, chat, and in person.
• Troubleshoot hardware, software, network, printer, and connectivity issues.
• Set up and configure computers, laptops, mobile devices, printers, and other IT equipment.
• Create, manage, and troubleshoot user accounts, passwords, and access permissions.
• Assist employees with Microsoft 365, email, Teams, and other business applications.
• Install and update software and maintain workstations.
• Document help desk requests, troubleshooting steps, and resolutions.
• Escalate complex issues to senior IT staff or outside vendors when appropriate.
• Assist with onboarding and offboarding employees, including equipment setup and access.
• Provide basic training and guidance on technology and cybersecurity best practices.
• Help maintain a secure and reliable technology environment while protecting confidential patient and company information.
• Occasionally provide on-site support at hospice offices or other locations as needed.
• Perform other IT-related duties as assigned.

Skills

Troubleshooting

Customer Service

Communication

Documentation

Time Management

Confidentiality

On-site Support

Education

High school diploma or equivalent

Tools

Microsoft 365

Windows OS

Printers

Networking basics

Mobile devices

Job description

Crown & Seasons Hospice is seeking an IT Help Desk Specialist to provide day-to-day technical support on-site for a healthcare organization. You will assist staff across clinical, administrative, and support teams, ensuring systems run smoothly and securely to deliver compassionate care.

The ideal candidate brings patient, professional, and organized service, with strong communication skills and a focus on confidentiality. Healthcare IT experience is a plus and on-site presence is required.