Information Technology Help Desk

Seasons & Crown Hospice, Inc; Tulsa (OK); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K + match

Life insurance

Short-term disability

Paid Time Off + Birthday Holiday &

Job summary

Seasons Hospice in Tulsa, OK is seeking a Help Desk Specialist to provide first-line IT support for a multistate hospice organization. This on-site role requires you to troubleshoot hardware, software, accounts, and connectivity, while delivering responsive, professional service to healthcare staff.

You’ll configure computers and devices, manage user accounts, document issues, and escalate complex problems. A calm, empathetic, and urgent approach is essential in healthcare environments.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service skills.
• Highly responsive and dependable, with a strong sense of urgency when needed.
• Understanding and respect for the sensitive nature of hospice and end-of-life care.
• CompTIA A+, Microsoft, or other IT certifications are a plus.

Responsibilities

• Provide responsive, first-level technical support to employees across a multistate hospice organization.
• Troubleshoot hardware, software, network, Microsoft 365, account-access, and other technical issues.
• Respond promptly and professionally to help desk tickets, phone calls, and support requests.
• Support clinical, administrative, and operational teams in a fast-paced healthcare environment.
• Set up and maintain computers, peripherals, mobile devices, and user accounts.
• Document issues, solutions, and support activity accurately.
• Escalate complex problems to the appropriate IT team.
• Keep users informed and follow through until issues are resolved.
• Provide friendly, patient, and professional service to employees who may be working under demanding circumstances.

Skills

Troubleshooting

Customer service

Urgency

Empathy

Communication

Multitasking

Confidentiality

Hospice sensitivity

Tools

Windows

Microsoft 365

Networking

WellSky

Job description

Help Desk Specialist - Seasons Hospice - Tulsa, OK

On-Site Position: This role is fully on-site at our Tulsa location and is not eligible for remote or hybrid work. Candidates must be comfortable working on-site Monday through Friday

Salary: $50,000–$60,000 per year

We’re looking for a customer-focused Help Desk Specialist to join our team in Tulsa. We are a hospice organization serving patients and families across multiple states, and our IT team plays an important role in supporting the people who provide compassionate care.

This position is ideal for someone who enjoys solving technical problems while understanding that responsiveness, professionalism, and empathy matter—especially in healthcare and hospice. You’ll support employees across a multistate organization, often helping clinical and administrative teams who are working in time-sensitive and sensitive situations.

What You’ll Do

• Provide responsive, first-level technical support to employees across a multistate hospice organization.
• Troubleshoot hardware, software, network, Microsoft 365, account-access, and other technical issues.
• Respond promptly and professionally to help desk tickets, phone calls, and support requests.
• Support clinical, administrative, and operational teams in a fast-paced healthcare environment.
• Set up and maintain computers, peripherals, mobile devices, and user accounts.
• Document issues, solutions, and support activity accurately.
• Escalate complex problems to the appropriate IT team.
• Keep users informed and follow through until issues are resolved.
• Provide friendly, patient, and professional service to employees who may be working under demanding circumstances.

What We’re Looking For

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service skills.
• Highly responsive and dependable, with a strong sense of urgency when needed.
• Friendly, approachable, and patient demeanor.
• Working knowledge of Windows, Microsoft 365, networking, and common business applications.
• Ability to prioritize multiple requests and work independently.
• Understanding and respect for the sensitive nature of hospice and end-of-life care.
• Ability to maintain professionalism, confidentiality, and empathy when supporting healthcare staff.
• Working knowledge of WellSky is a plus.
• CompTIA A+, Microsoft, or other IT certifications are a plus

Why This Role Matters

In hospice, technology isn't just about computers and systems—it helps our teams stay connected and deliver care to patients and families when they need it most. The right person in this role understands that a quick response, a calm attitude, and a friendly interaction can make a meaningful difference.

What We Offer

• $50,000–$60,000 annual salary
• Full-time opportunity in Tulsa - onsite!
• Supportive team environment
• 401K + match
• Life insurance, short-term disability and other optional benefits
• Paid Time Off + Birthday Holiday & Floating Holiday