End User IT Support Technician - On/Remote Helpdesk

Marmon Foodservice Technologies; Brooklyn Park (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Prescription Drug insurance

Generous paid time off

401(k) with company match

Job summary

Marmon Foodservice Technologies is hiring for the role of End User Support Technician in Brooklyn Park, Minnesota. This position provides essential IT support to both local and remote users, ensuring smooth operations in a manufacturing environment. Ideal candidates should possess strong troubleshooting abilities and communication skills.

The technician will handle IT help tickets, assist users, and participate in IT project executions, contributing to the dynamic team culture at Marmon. A minimum of an associate degree in Information Systems is required.

Qualifications

• Associate degree or equivalent experience in IT.
• Preferred certifications: MCSA, Network+, ITIL, Security+, Azure, or AWS.
• Experience troubleshooting IT hardware and software.

Responsibilities

• Provide first‑line IT support for users.
• Manage service desk tickets, prioritizing based on impact.
• Conduct independent problem-solving using knowledgebase resources.

Skills

IT troubleshooting

Customer service orientation

Communication skills

Microsoft stack proficiency

Scripting experience

Education

Associate degree in Information Systems or related field

Tools

O365

Active Directory

Windows 7-11

NinjaRmm/Intune

Job description

Marmon Foodservice Technologies is hiring for the role of End User Support Technician in Brooklyn Park, Minnesota. This position provides essential IT support to both local and remote users, ensuring smooth operations in a manufacturing environment. Ideal candidates should possess strong troubleshooting abilities and communication skills.

The technician will handle IT help tickets, assist users, and participate in IT project executions, contributing to the dynamic team culture at Marmon. A minimum of an associate degree in Information Systems is required.