IT Help Desk Specialist II - VIP & AV Support

Pima County

Tucson (AZ)

On-site

USD 57,000 - 62,000

Full time

17 hours ago

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Job summary

Pima County's court IT department seeks a dedicated Help Desk Technician to deliver front-line support across court locations. You will diagnose hardware, software, and basic network issues, log requests, and ensure timely resolutions.

The role includes assisting staff remotely via VPN and Remote Desktop, supporting Windows and Office applications, and providing audio-visual help in courtrooms. A High School diploma or GED with IT experience is required, with advancement opportunities within the

Qualifications

High school diploma or GED with 3 years of local technical computer support experience, or an associate degree with 2 years of IT support.
Experience providing level 1 help desk support and VIP service.
Ability to troubleshoot hardware, software, and basic network issues.

Responsibilities

Provide level 1 help desk support at multiple court locations.
Respond to VIP service requests and escalate as needed for Level 2.
Offer in-person, phone, and remote technical support for hardware, software and network issues.
Document issues and resolutions in help desk system and track progress.
Support remote staff via VPN and remote desktop troubleshooting.
Install and support printers, Office applications, and collaboration tools (Teams, SharePoint).
Perform routine hardware/software installations, configurations, testing and upgrades.
Provide audio-visual assistance in courtrooms and with remote participation tools.