Court IT Technician & AV Support Specialist

Western New York Integrated Care Collaborative, Inc.; Buffalo, Northern (NY, KY); Hybrid; USD 52,000 - 92,000; Full time

Job summary

Western New York Integrated Care Collaborative, Inc. is seeking an IT support professional to provide day-to-day technical assistance in a Windows-based environment, handle help desk requests, and support mobile devices and remote access.

The role emphasizes customer service, strong communication, and ability to work in a fast-paced court environment, with opportunities to grow and engage with videoconferencing and A/V systems.

Qualifications

• High school diploma or equivalent and at least one year of specialized experience.
• Strong customer service and communication skills.
• Ability to work in a fast-paced, team-oriented court environment.

Responsibilities

• Provide day-to-day technical support and training in a virtual Windows environment.
• Respond to help desk requests by phone, email, or web and resolve or escalate.
• Install, configure, and repair computer hardware and software applications.
• Assist with testing and monitoring videoconferences and courtroom A/V.
• Provide basic support for mobile devices and remote access.
• Prepare documentation for local software and systems.

Skills

Customer service

Communication skills

Team player

Independent work

Windows devices

iOS devices

Networking basics

Word processing

Education

High school diploma or equivalent

Bachelor's degree preferred in CS or MIS

Tools

Word processing software

Email applications

Video conferencing systems

VoIP knowledge

Job description

Western New York Integrated Care Collaborative, Inc. is seeking an IT support professional to provide day-to-day technical assistance in a Windows-based environment, handle help desk requests, and support mobile devices and remote access.

The role emphasizes customer service, strong communication, and ability to work in a fast-paced court environment, with opportunities to grow and engage with videoconferencing and A/V systems.