IT Help Desk Specialist I — Level 1 Support

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Job summary

Jefferson Health in Philadelphia, PA, is seeking a Specialist I Solution Center to provide Level 1 help desk support across the organization. You will handle phone and remote support, assist with device setup, and troubleshoot hardware/software issues on Windows, Mac, iOS, and Android.

The role emphasizes ITIL-aligned service delivery, secure handling of information, and collaboration with peers to resolve incidents quickly.

Qualifications

• Experience providing Level 1 help desk support and remote assistance.
• Knowledge of Windows, Mac OS, iOS and Android troubleshooting.
• Familiarity with ITIL processes and basic HIPAA/compliance concepts.

Responsibilities

• Resolve Level 1 phone and remote issues and questions for endpoints.
• Assist with device setup, software installation, and password resets.
• Provide timely, accurate ticket updates and collaborate across teams.

Skills

Help desk (Level 1)

Phone support

Remote support

Windows support

Mac/iOS/Android

ITIL awareness

Tools

Remote desktop tools

Printer setup

Job description

Jefferson Health in Philadelphia, PA, is seeking a Specialist I Solution Center to provide Level 1 help desk support across the organization. You will handle phone and remote support, assist with device setup, and troubleshoot hardware/software issues on Windows, Mac, iOS, and Android.

The role emphasizes ITIL-aligned service delivery, secure handling of information, and collaboration with peers to resolve incidents quickly.