IT Support Specialist I - Solution Center

Thomas Jefferson University; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Jefferson Health is seeking an IT Help Desk Technician to provide technical assistance and support to end-users across the organization. You will troubleshoot hardware and software issues, triage and escalate problems, maintain knowledge base articles, and help ensure smooth operation of Jefferson systems.

You will respond to user inquiries, guide on technology tools, manage support tickets, and collaborate with IS&T teams on solutions while adhering to cybersecurity policies and regulatory

Qualifications

• Troubleshoots software, hardware, security and network issues across channels.
• Documents all activity in the service management system per procedures.
• Contributes to knowledge base with resolutions and troubleshooting steps.
• Collaborates with IS&T to improve workflows and service delivery.

Responsibilities

• Provides support for software, hardware, security, network problems via multiple channels.
• Documents activity in the service management system following standard procedures.
• Escalates and resolves issues based on priority and severity; records resolutions.
• Participates in continual improvement to enhance IS&T and service desk workflows.

Skills

Troubleshooting

Customer service

Cybersecurity awareness

Documentation

Education

High School Diploma/GED

Job description

Jefferson Health is seeking an IT Help Desk Technician to provide technical assistance and support to end-users across the organization. You will troubleshoot hardware and software issues, triage and escalate problems, maintain knowledge base articles, and help ensure smooth operation of Jefferson systems.

You will respond to user inquiries, guide on technology tools, manage support tickets, and collaborate with IS&T teams on solutions while adhering to cybersecurity policies and regulatory