IT Help Desk Specialist I/II - Court & Hybrid Tech Support

Sacramento Superior Court; Cantil (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sacramento Superior Court is seeking an Information Technology Customer Support Specialist (Level I/II) to provide front-line helpdesk support for desktop systems, networks, and courtroom technology. You will assist users, document issues, and train staff in a fast-paced environment.

You may participate in on-site and hybrid courtroom tech deployments and coordinate with vendors as needed. Strong communication and problem-solving skills are essential.

Qualifications

• Experience with Windows operating systems and Microsoft Office.
• Strong customer service skills with the ability to explain technical issues clearly.
• Problem solving and basic troubleshooting in a helpdesk context.
• Willingness to learn and adapt to new courtroom technologies.

Responsibilities

• Analyze and resolve hardware, OS, software, and network issues for court systems.
• Monitor servers, networks, and applications for performance and reliability.
• Coordinate with vendors and IT units to resolve complex problems.
• Provide front-line support and training to users on IT systems and devices.
• Assist with hybrid courtroom technologies for onsite and remote participants.
• Create technical documents and user training materials.
• May lead and train junior staff as needed.

Skills

Windows OS

Office Suite

Hybrid courtroom tech

Customer service

Troubleshooting

Education

Associate degree in computer science or related field

Job description

Sacramento Superior Court is seeking an Information Technology Customer Support Specialist (Level I/II) to provide front-line helpdesk support for desktop systems, networks, and courtroom technology. You will assist users, document issues, and train staff in a fast-paced environment.

You may participate in on-site and hybrid courtroom tech deployments and coordinate with vendors as needed. Strong communication and problem-solving skills are essential.