Court IT Systems Support & Training Specialist

United States Courts; Indianapolis (IN); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health/dental/vision

FERS retirement

Group life insurance

Disability insurance

Long-term care

FSAs

Prior government service credit

Paid leave

Job summary

United States Courts is seeking a Systems Support Specialist to provide day-to-day IT support across hardware, software, VDI, MDM, SharePoint, and VOIP. The role includes end-user training, onboarding, and maintaining documentation, with occasional travel and on-call responsibilities.

The ideal candidate will have strong customer service and communication skills, knowledge of Windows, and familiarity with case management systems. U.S. Courts offers extensive federal benefits.

Qualifications

• Two years specialized experience including at least one year equivalent to work at CL26.
• Strong customer service and communication skills.
• Familiarity with Windows and case management systems.
• Experience with Microsoft Office and SharePoint is a plus.

Responsibilities

• Provide day-to-day help desk support and end-user training.
• Log and manage help desk calls and emails; assist with network access.
• Install/configure hardware and software; document procedures.
• Support mobile devices, remote access, and SharePoint usage.
• Perform inventory control and maintain documentation; travel occasionally.
• Assist with managing and troubleshooting courtroom technology; on-call duties.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Education

High school diploma or equivalent

Associate degree in information technology

Tools

Windows OS

SharePoint

Apple iOS/macOS devices

MDM

VDI

Job description

United States Courts is seeking a Systems Support Specialist to provide day-to-day IT support across hardware, software, VDI, MDM, SharePoint, and VOIP. The role includes end-user training, onboarding, and maintaining documentation, with occasional travel and on-call responsibilities.

The ideal candidate will have strong customer service and communication skills, knowledge of Windows, and familiarity with case management systems. U.S. Courts offers extensive federal benefits.