On‑Site IT Help Desk Specialist

Kith Women's

New York (NY)

On-site

USD 65,000 - 70,000

Full time

3 days ago

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Job summary

Kith Women's is seeking an IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This role focuses on end-user hardware, software, and device support, partnering with our systems administration team responsible for servers, network infrastructure, and security.

The candidate will provide hands-on support, troubleshoot issues, deploy devices, and manage identities in Microsoft 365 or Google Workspace.

Qualifications

2-3 years of help desk or desktop support experience.
Harmony ticketing system experience with ticket lifecycle, SLAs and escalation processes.
Windows 10/11 and Apple macOS support; MS 365 and/or Google Workspace administration.

Responsibilities

Serve as the first point of contact for technical assistance via phone, email, or ticketing system.
Log, manage, and document requests in Harmony; triage and escalate complex issues.
Provide in-person and remote troubleshooting for workstations, laptops, mobile devices, and POS systems.
Set up, deploy, and upgrade end-user hardware including workstations, monitors, peripherals, printers, and POS terminals.
Manage and support end-user devices using ManageEngine and Iru MDM.
Support end-user issues within Microsoft 365 and/or Google Workspace.
Assist with onboarding/offboarding including account provisioning and access requests.
Diagnose issues and communicate resolutions to users.
Coordinate with vendors as needed.
Maintain documentation of common issues and resolutions.