IT Help Desk Specialist - Frontline Tech Support

Prime Healthcare; Des Plaines (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K

Medical, dental, vision

Job summary

Prime Healthcare is seeking a help desk analyst to provide telephone support and tier one IT assistance for hardware and software. The role involves using our help desk system to track incidents, route calls, and keep users informed, while escalating critical issues to technicians as needed.

Applicants should have a background in email systems, basic networking concepts, and familiarity with browsers. A high school diploma is required for all new hires, with A+ certification preferred.

Qualifications

• Experience in help desk activities using a help desk software application.
• Knowledge of email system fundamentals.
• Understanding of network concepts (TCP/IP).
• Familiar with internet and Web browser concepts.
• High School Diploma required for all new hires.

Responsibilities

• Provide telephone support for helpdesk and related processes.
• Deliver tier one IT support for hardware and software applications.
• Use help desk software to log all incidents and route calls.
• Notify technicians of critical situations and priorities.
• Advise the Director/Manager on IS issues.

Skills

Help desk experience

Email systems

TCP/IP networking

Web browser basics

Education

High School Diploma

A+ certification

Tools

Outlook

MS Office

Active Directory

Job description

Prime Healthcare is seeking a help desk analyst to provide telephone support and tier one IT assistance for hardware and software. The role involves using our help desk system to track incidents, route calls, and keep users informed, while escalating critical issues to technicians as needed.

Applicants should have a background in email systems, basic networking concepts, and familiarity with browsers. A high school diploma is required for all new hires, with A+ certification preferred.