IT Help Desk Specialist – Tier 1 Support

Prime Healthcare; Rosemont (IL); On-site; USD 35,000 - 49,000; Full time

Job summary

Prime Healthcare is seeking a help desk professional to provide telephone support and Tier 1 IT assistance across hardware and software. This full-time role requires strong customer service and basic IT knowledge. You will log incidents, prioritize issues, and work with the Information Services team to resolve problems.

The position offers a dynamic work environment and opportunities for growth within a national health system. A competitive benefits package is included.

Qualifications

• Experience in help desk activities using a help desk software application
• Knowledge of email system fundamentals
• Understanding of network concepts (TCP/IP)
• Familiar with internet and WEB browser concepts
• High School Diploma required for all new hires starting 4/1/14

Responsibilities

• Provides telephone support for helpdesk and related processes.
• Provides tier one IT support for hardware and software applications.
• Utilizes help desk software to keep an accurate account of all incoming calls.
• Documents all incidents and routes calls to technicians based on priority.
• Advises the Director/Manager of any issues that may affect the Information Services department.

Skills

Tier 1 support

Help desk

Customer service

Hardware troubleshooting

Software support

Education

High School Diploma

Tools

A+ certification

Job description

Prime Healthcare is seeking a help desk professional to provide telephone support and Tier 1 IT assistance across hardware and software. This full-time role requires strong customer service and basic IT knowledge. You will log incidents, prioritize issues, and work with the Information Services team to resolve problems.

The position offers a dynamic work environment and opportunities for growth within a national health system. A competitive benefits package is included.