Help Desk Desktop Support

Medasource; Granger (IN); On-site; USD 38,000 - 50,000; Full time

Job summary

Medasource is seeking Helpdesk Technicians in the United States to support a diverse user base. The role focuses on Tier 1 helpdesk, troubleshooting, and delivering strong customer service.

Healthcare experience is a plus but not required; candidates should communicate clearly and manage multiple tasks in a fast-paced environment.

Qualifications

• Experience in Tier 1 helpdesk support and incident logging.
• Strong communication and customer service skills.
• Ability to troubleshoot technical issues and guide users.
• Healthcare industry experience is a plus but not required.

Responsibilities

• Provide Tier 1 helpdesk support to end users.
• Troubleshoot and resolve technical issues efficiently.
• Assist users with varying levels of technical knowledge.
• Manage multiple tasks in a fast-paced environment.
• Deliver exceptional customer service to ensure user satisfaction.

Skills

Helpdesk experience

Customer service

Troubleshooting

Multitasking

Job description

Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.

Key Responsibilities:

• Provide Tier 1 helpdesk support to end users
• Troubleshoot and resolve technical issues efficiently
• Assist users with varying levels of technical knowledge and backgrounds
• Manage multiple tasks and prioritize effectively in a fast-paced environment
• Deliver exceptional customer service to ensure user satisfaction

Qualifications:

• Previous Helpdesk experience, preferably Tier 1 support
• Excellent customer service and communication skills
• Strong troubleshooting and problem-solving abilities
• Ability to multitask and work independently
• Experience in the healthcare industry is a major plus