IT Help Desk Specialist — Flexible Work Options

Archdiocese of St. Louis; Florissant (MO); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Marygrove, part of Catholic Charities of the Archdiocese of St. Louis, is seeking a Help Desk Support professional to provide first-level technical support across the organization.

The role focuses on troubleshooting hardware, software, and OS issues, maintaining equipment, and assisting end users within a shared services IT model. The ideal candidate delivers excellent customer service, stays current on technology best practices, and supports mission-critical operations for Families and

Qualifications

• Associate degree in IT, CS, or related field or equivalent.
• Two years of help desk or desktop support experience.
• Working knowledge of hardware, software, operating systems, Microsoft 365, and basic networking.

Responsibilities

• Serve as the first point of contact for technical support requests in person, by phone, and electronically.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and basic network issues; escalate complex issues as needed.
• Install, configure, deploy, maintain, and update computer hardware, software, and peripheral equipment.
• Provide end-user training and guidance on technology systems and best practices.
• Maintain accurate service logs and support documentation.

Skills

Customer service

Troubleshooting

Microsoft 365

Hardware

Software

Education

Associate degree in IT or related field

Tools

Microsoft 365

Job description

Marygrove, part of Catholic Charities of the Archdiocese of St. Louis, is seeking a Help Desk Support professional to provide first-level technical support across the organization.

The role focuses on troubleshooting hardware, software, and OS issues, maintaining equipment, and assisting end users within a shared services IT model. The ideal candidate delivers excellent customer service, stays current on technology best practices, and supports mission-critical operations for Families and